This section outline the reason for the customer's email or our outbound email to the customer. It is an important section that needs to be filled up in order to determine data needed on the emails we are handling
Issue Categories & Types
Appointment
Anything relating to an appointment status
Customer Cancel
Customer cancelations
Ops Cancelation
Tech-related cancelation
General Question
General Inquiry on an appointment not listed below
Technician Status
Status of an assigned Technician
Appointment Reschedule
Request to reschedule an appointment
Appointment Scheduling
Inquiry about the day and time the appointment is scheduled
Follow Up Unscheduled
Customer follow up on the status of his follow up, (no follow up created yet)
Follow Up Scheduling
Customer following up on the status of his follow up (follow is under new or current date scheduled)
Appointment Payment
(please use customer payment instead)
Appointment Cost
Inquiry regarding appointment price
COI
Requests for a certificate of insurance
Other
General issues not currently listed
Technician Cancelation
Update by the customer regarding a technician canceling on their appointment
Technician No-Show
Update by the customer regarding the technician assigned not showing up
Update Device/Model
Update by the customer to change the size, model or maker, as well as the issues on the service requested
Update Demographics
Update by the customer in regards to his name, number & email as well as address
Tech Instruction Request
Requests by customers such as bring this, walk here, knock there
Callback Request
Requests by a customer to get a call from the technician or support
Confirming Availability
Customer confirming reschedules and appointment time
Concierge