A customer cancel their annual Membership at any time prior to the 1 year anniversary date of purchase by emailing memberships@puls.com or calling (800)975-8535
In case of cancelation 30 days before the plan purchase, They will receive a 100% refund of the Plan Price, less the actual cost of any service, labor, payments, reimbursements, replacements, parts, coverages and/or benefits received, including but not limited to the given Protection Plan Reward and waived security & support fee.
For cancellations after 30 days of plan purchase and before the full 12-month term, you will receive a pro rata refund of the Plan Price, less the actual cost of any service, labor, payments, reimbursements, replacements, parts, coverages and/or benefits received including but not limited to the given Protection Plan Reward and waived security & support fee. and less a cancellation fee of twenty-five dollars ($25.00) or ten percent (10%) of the Plan Price, whichever is less.
In summary, cancelation within 30 days after purchase would result in the customer getting charged all the discounts & waivers received on his payment less the cost of the membership. (Negative amounts on chargeback mean a refund)
Cancelation after 30 days is based on the Total Months Completed and Total Discounts & Waivers received. It is computed pro-rata.
Before 30 days (Examples)
1.
Discounts & Waivers: $200
Membership: $49.99
Chargeback: $150.01
2.
Discounts & Waivers: $20
Membership: $49.99
Chargeback: -$29.99 (to be refunded)
The Cancelation Fee computation is as follows
The monthly fee is multiplied by the remaining months of the customer to complete an annual term. 10% of the amount is the cancelation fee. 25$ is the max cancelation fee a customer pays.
The chargeback fee is taken first by getting the total discounts and waivers received by the customer. The total amount is then divided by 12 which represents the months of an annual term and is multiplied by the customer's remaining months in one term.
30+ days (Example)
1.
Total Discounts & Waivers: $400.00
Membership Cost: $49.99
Months Completed: 5 & Months Remaining: 7
Chargeback on discounts/waivers
($400 / 12) 7 = $233.33
Cancelation Fee
$49.99 x 7 = $349.93
$349.93 x .10 = $34.99 // (capped at $25)
Cancelation Fee = $25
Total Chargeback = $25 + $233.33 = $258.33
2.
Total Discounts & Waivers: $200.00
Membership Cost: $29.99
Months Completed: 5 & Months Remaining: 7
Chargeback on discounts/waivers
($200 / 12) 7 = $116.67
Cancelation Fee
$29.99 x 7 = $209.93 // $209.93 x .10 = $20.99 //
Cancelation Fee = $25
Total Chargeback = $20.99 + $116.67 = $137.66