This for the redo tickets relayed to the technician if the ticket is past 90 days but is valid due to extended warranty purchase or membership.
The template below is sent to the technician after a guarantee request has been created. They are sent in 3 separate messages and will be edited based on the customer's inquiry.
Message 1
Hi {tech name}!
This customer has submitted a guarantee request (Appointment ID) because they are experiencing issues with their appliance, they have an extended guarantee period due to their membership.
Message 2
We wanted to give you a chance to go check since you were already there previously, so please let us know of a date and time when you’d be able to go back.
Message 2
If we still haven’t received a response in 8h, we will send a request to have another technician head out and check.