Slack is a tool we use to communicate with headquarters and each and every team
Logins are provided once training is completed
Rules
English Only
Stay Professional with the communication at all time
Direct questions, escalation & requests to proper teams and channels
General Channels for task use
td_ops - Dispatch escalations, dispatch requests
td_review_threat - Review threats coming from customers
td_rr - All refund request
td_internaltasks - Current appointment being handled per agent
td_cxreviews - Reviews posted by all customers
td_eod_reports - Daily end of shift reports
td_finance - Refund processing requests
td_guarantees - Guarantee threads for submitted guarantee form
td_payout - Payout inquiries or adjustments
td_refund500 - Refund request approval for amounts over $500
techsupport-not911 - Reports for system bugs
tech_resource - Page dedicated for links to assist technicians
newtech-alert - Outreach request for all technicians below 10 jobs
sales_ops_puls_team - Main channel for sales team activity
