Guarantees

GUARANTEE COVERAGE PERIODS:

Regular appointments - 90 days from the initial repair date

Warranty Claims - 60 days from the initial repair date

Real Estate - 60 days from the initial repair date

IMPORTANT NOTE:

• NO  extended guarantee for members 

• Extended guarantees shall only apply if customers purchase them within the service they requested

Important to note

Not valid for service guarantee

• Unpaid appointments

  • If the service has not been paid for, we won't be able to go through a guarantee process

    • Offer the customer to pay for the service and file a guarantee claim

      • If the customer agrees

        • File a guarantee form and notify the technician

      • If the customer disagrees

        • Notify the technician about the customer's concern

        • Request the technician to go back out and check the issues

• Service Calls

  • Service calls are inspections only

    • They are not repairs or installations and cannot be considered.

    • If a repair was done and confirmed but was closed out under Service Call. It can qualify

  • We only have a service guarantee for repairs & installations

    • Any installations done by another service provider or the customer invalidate their service guarantee

    • Any attempts to install the recommended parts or repair by the technician  is also invalidated

• Side Jobs

  • We will not be able to do a guarantee on jobs not paid under Puls (review escalation scenarios )