Case Responding

Date/Time Opened - Date of submission

Last Modified - Date case was last updated

Status - Current status of the case

Subject - Main Subject Line of the email

Case Owner - Email Owner

Contact Name - Linked directly to Admin

Cases Team - Handles Support & Urgent Emails

Guarantee - Handles Guarantee Queue

Refunds - Handles Refunds Queue

SMM - Handles the social support queue

Membership Opener - Handles the Membership Queue