Operating Procedures

Broadcasting Rules

The complete address is not to be provided when notifying the technicians of the available job requests.
Notations should indicate technicians who have declined
Only use general chat and extras on approval from lead
Do not broadcast guarantee jobs to technicians who have 5 or less jobs

Priorities

IMPORTANT

Each unsupported appointment for the next day, is being broadcasted with an extra $10

Steps before starting

4. Open the appointment you are currently handling

5. Before beginning the broadcasting scroll down to the section under dispatch

6. Click on Attempted to fill before beginning

7. Make sure to update the details once you are done with your attempt to broadcast

2. Broadcasting

3. Outreach

4. Cancelation

Automatically cancel and send a reminder on incomplete service requests
1. 1. Numbers starting in 0 & 1 is most likely incorrect
  2. Check the listed address, if locations are parks, airports, malls & parking lots
  3. Fraudulent Names, generic emails
  4. Duplicates, Unfiled claims
Multiple reschedules
1. 1. Avoid a 3rd reschedule if technicians are unresponsive
    1. If the active technicians declines the job, cancel before a 3rd reschedule
  2. Unclaimed re-do work is to be escalated

If the appointment is to be canceled, notify the customer and do not send a reschedule link

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