Unresponsive Technicians (3x Rule)

• We will follow a 3-strike option for the technician

  • The ruling is that we will follow up with the technician three times

  • The attempt can be done at any time of the day as long as its three days

  • If the technician's response does not answer a question, the counting of the strikes will continue and not refresh

  • If the three strikes have been completed

    • Notify the technician regarding the deduction through the payout plan and file a TIR

    • Proceed with the steps on the next resolution that could either be

      • A new technician

      • Refund

      • Reimbursement