APPOINTMENT HANDLING: 

• please make sure to always check the appt details/description for us to avoid missing out on any DNS services added by the cx. or follow-up appointments that were resent out. REVIEW NOTES AND THREADS THOROUGHLY

NOTATIONS: 

• Please make sure to NOTATE ANY comms with cx or tech and DO NOT JUST post on Slack threads. Notate every comms from calls, chats, emails, or SMS. 

CHAT HANDLING 

• Read the notes and backtrack chat before responding, and handle the outreach to the customer. 

TIR SUBMISSION:

• Please make sure to submit TIRs for technicians accordingly. This is being closely monitored by the Technician Engagement team.

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QUALITY ASSURANCE: 

• Please make sure to abide by the criteria and make sure to follow the guides and steps on handling calls.