Call Disconnected -  Calls where the phone call was dropped

Check available jobs - Calls to check on available job requests

Create Follow-up - Calls to create a follow-up appointment

Customer Cancel - Calls notifying us that the customer canceled

Date or Time Update - Calls to reschedule the appointment

Ghost call or Wrong Number - Calls wherein there is no response after greeting or they are calling for a different company

Other - Calls which does not qualify in the other/existing dispositions

Pricing payout repair questions - Calls to inquire about services pricing, labor & technical assistance

Resend Job - Calls to resend out the job

Service Details Update - Calls to update the services listed on the appointment request

Test IBT - Calls made internally to check on the phone lines or quality of the mic/headset

Create Follow-up - Calls to create a follow-up appointment

Customer Cancel - Calls notifying us that the customer canceled

Date or Time Update - Calls to reschedule the appointment

Appt - Need more info  - Calls trying to get more information 

Appt confirmation - Calls to confirm an appointment schedule

Broadcast Accepted Job - Calls trying to dispatch an appointment and he agreed

Broadcast Declined  - Calls trying to dispatch an appointment and he Declined

Broadcast  No Answer - Calls trying to dispatch an appointment and reached voicemail or no answer

Call Disconnected -  Calls made where the phone call was dropped

Check available jobs - Calls made to check on available job requests

Escalation  Guarantee - Calls made requesting more information on a guarantee claim

Escalation No Answer - Calls made requesting more information on an escalation claim but reached vm or no answer

Escalation Refund - Calls requesting more information on a refund claim

IBC Cancel Saved - Calls to reschedule the customer, wherein they initially declined but agreed due to discounts or calls made to confirm a cancellation but were convinced otherwise due to the discount

Other - Calls which does not qualify or are available in the existing dispositions

Parts ETA  - Calls to inquire about the arrival of the parts ordered for a service request

Payment or Invoice - Calls to collect payment

Pricing payout repair questions - Calls to inquire about services pricing, labor & technical assistance

PTF Follow up - Calls to inquire as to the status of the appointment

Reschedule Calls to reschedule the appointments

SR FU Repair  Calls to check on the status of the appointment, to ask when they can schedule the follow-up

SR Job not closed / Late/ No Show - Calls to check on the status of the appointment

SR No Answer - Calls to check on the status of the appointment but reached VM or no answer

Test IBT - Calls internally to check on the phone lines or quality of the mic/headset