Search this site
Embedded Files
Skip to main content
Skip to navigation
Tools
IMPORTANT
PULS
PULS
Puls Technician
Types of Technicians
Lead Partner Techs
Puls Technician Payout
Deductions
Tips
Tech Rating
Onboarding/Recruitment
Technician Status
Quotation
Technician Insurance
Automated Processes (T)
Directory
HQ
Products
Appliance Repair
TV Mounting
Mounts/Brackets
Wall Types
Concealments
TV Mounting Terms
Connecting Devices
Soundbar
Surround Sound Setup
Additional Cables
Handyman
General Handyman Hours
Furniture Assembly
Appliance Install
Drywall Repair
Drywall Terms
Electrical Services
Fan Install
Gutter Cleaning
Light Install
Power Washing Services
Wall Hanging
Window Treatments Installation
Interior Painting
Hardware Installation
Home check-up
Big Ass Fans
Height/Area Limitations
HDM DNS List
Plumbing
Smart Home Installation
Garage Doors
Mobile Repair
Booking
Membership (M)
Coupons & Discounts
Customer Portal
TOOLS
Admin
Technicians Tab
Technician Profile
Tech Profile
Tech Schedule
Service Areas
TIR
Job History
Skills
Certificates
History
Availability Tab
Messages Tab
Appointments Tab
Appointment Status
Definitions of Cancelations
Definitions of Resolved
Invoice & Summary Links
Appointment information
Appointment Details
Relevant Techs
STF TAB
Appointment Chat
Appointment Notes
Appointment Payment
Appointment Payout
Appointment History
Appointment Payment Link
Appointment Reschedule Link
Filters
Power Links
Claims Tab
Contacts Tab
Contacts Page
Quotes (C)
Membership (C)
Sales (C)
Action Button (C)
Additional Payouts Tab
Tech Incident Report Tab
TIR Categories/Rules
Heat Map Tab
Slack
Workflows
Salesforce
Case Responding
Case Layout
Emailing
Merging, Searching, Ownership Changes
Creating a new case
Closing Cases / Case Status
Call Dispositions
Sales (D)
Customers (D)
Technician (D)
AirCall
Logging In
Dispositions
PROPERTY MANAGEMENT
TERMINOLOGIES
BRIEF TASK DESCRIPTION
SLACK CHANNELS
ADMIN PROCESS
WORK ORDER CREATION
QUOTE CREATION
APPOINTMENT CREATION
TECHNICIAN BROADCASTING AND OUTSOURCING
TECHNICIAN PROFILE CREATION
TECHNICIAN ASSIGNMENT
INVOICE CREATION
NOTATIONS
ADMIN PM INBOX
PM PORTALS
PROPERTY MELD
MALIN PM
TOP SHELF PM
SHANNON PM
3P TECH WEB PORTAL
ONGOING PROJECTS
DISPATCH GUIDELINES
DISPATCH
PTF
Operating Procedures (P)
STF / ASU
Operating Procedures (S)
BROADCASTING
Operating Processes (B)
Tools
COLLECTIONS
Collections Process
Collection Steps
CHATS
ESCALATIONS (T)
Cases (Email Support)
Case Creation (c)
Report Locations (c)
Case Responses (c)
Case Issue Category & Reasons (c)
Refunds
Refunds Creation
Guarantees
Guarantee Template w/ 90 days
90 Days Guarantee Template
Extended Guarantee Template
Guarantee Steps
Guarantee Guidelines
SMM
SMM Tasks
ESCALATION SCENARIOS
Escalation Resolutions
FORMS
SHEETS
BULLETINS
General Electric
Cooktop (GE)
Electrolux / Frigidaire
Cooktop (E/F)
Samsung
LG
Refrigerator (LG)
Washer (LG)
Dryer (LG)
PHOTO DUMP
MEMBERSHIP
Membership Cancelation
Annual Renewal Cancelation
Monthly Renewal Cancelation
Broadcasting (M)
Emails (M)
Claims
Processing Claims
Claims Appointments
Claims Guides
General Resolution Guide
Appliance Research
Membership Types
Click & Fix
Essential Protection
Standard Protection
Appliance Protection
Whole Home Warranty
Systems Protection
TRAINING GUIDE
CALL FLOW
Cancelation Calls
QA Guidelines (CC)
Scheduling Calls
QA Guidelines (SC)
Reschedule Calls
QA Guidelines (RC)
Outbound Membership Sales
QA Guidelines (OMS)
Tools
(Pending due to changes)
Google Sites
Report abuse
Page details
Page updated
Google Sites
Report abuse