Quality Management Unit

The Quality Management Unit (QMU) is dedicated to ensuring continuous improvement in academic and operational quality within the CPS. The unit’s primary objective is to support the director, deputy directors, and department heads by providing advice on quality assurance processes and enhancing standards across programs, courses, assessments, and policies. It is instrumental in the review of strategic and operational plans in coordination with the CPS management. The QMU plays a pivotal role in preparing self-study reports and action plans for both internal and external audits. Additionally, the unit promotes adherence to, and engagement with, quality assurance and enhancement standards, including those set by the Oman Authority for Academic Accreditation and Quality Assurance of Education (OAAAQA).

Composition: 

• QMU Head 

• Five departmental members serving as Quality Officers 

• Ad hoc data analysis team appointed by the QMU Head with approval from the CPS Director 

Responsibilities of the QMU Head: 

• Implement the university’s policies to meet the requirements of quality assurance and academic accreditation.

• Contribute to the development of the Centre’s procedures in the field of quality assurance.

• Coordinate with the CPS administration in developing operational plans for the Centre, supervising their implementation, gathering evidence of achievement and reporting the achievement to the DVC Office.

•  Act as a liaison between the Centre and various University units regarding quality assurance and academic accreditation activities.

• Coordinate and monitor quality assurance and academic accreditation activities approved by the Centre and its academic departments.

• Collaborate with the University Quality Assurance Office to exchange and share best practices for mutual support. 

•  Monitor the preparation of reports and action plans on quality assurance and academic accreditation activities by the academic departments within the Centre.

• Follow up on activities related to quality assurance and academic accreditation at both the Centre internal and external levels.

• Coordinate the Centre’s preparation for periodic internal and external reviews or audits as required (e.g. by OAAAQA, SQU, or external bodies). 

• Disseminate best practices derived from review or audit findings. 

• Establish subcommittees or teams for carrying out quality assurance and enhancement tasks, as needed and with the Director’s approval.

• Prepare and compile end-of-semester reports on the QMU's activities, outcomes, and recommendations for continuous improvement. 

• Perform any other tasks related to quality assurance and academic accreditation assigned by the CPS administration.

Responsibilities of Quality Officers 

• Communicate with departments in the Centre and the QMU on topics related to quality assurance and academic accreditation.

• Coordinate with the departments in the Centre to follow up on the implementation of work related to quality assurance.

• Prepare periodic reports to the head of the unit on processes and projects related to quality assurance and academic accreditation.

• Ensure the implementation of quality assurance in the Centre.

• Collect and archive documents related to academic accreditation and quality assurance.

• Promote the understanding and implementation of quality management and quality assurance across courses and among teachers through presentations, workshops, and publications.

• Ensure that the practices of the Centre and its departments adhere to SQU and OAAAQA standards.

• Enhance quality by profiling exemplary practices and identifying potential areas for improvement.

• Contribute to the preparation for audits of the Centre and institution, and accreditation processes.

• Perform any other work related to quality assurance and academic accreditation assigned by the Unit.

Responsibilities of Data Analysis Team

• A data analysis ad hoc team is formed to handle specific tasks related to data collection and analysis at the Centre. Operating under the umbrella of QMU, the team’s duties and responsibilities may include:

• Data Collection and Integration: Gather data from diverse sources across the CPS, such as surveys. These surveys include the Teacher Satisfaction Survey, Course Leaders Survey and the Heads of Department Survey.

• Data Cleaning and Quality Assurance: Clean, validate, and standardize data to ensure accuracy, completeness, and consistency; and implement data quality checks and validation processes to maintain data integrity.

• Advanced Analytics and Research: Apply advanced statistical methods and techniques to analyze the collected datasets. 

• Institutional Reporting and Decision Support: Generate reports to communicate data-driven insights, recommendations, and findings for CPS administration to aid in decision-making processes.

• Collaboration and Knowledge Sharing: Collaborate with academic researchers at CPS to facilitate research projects and data-driven initiatives; share best practices; and promote a culture of data literacy and evidence-based decision-making across the CPS community.

• Continuous Improvement and Professional Development: Provide recommendations on emerging trends, technologies, and methodologies in data analysis, and quality assurance in higher education research.