Student-Staff Problems

When a student-staff problem occurs that cannot be resolved at the program level, the following steps should be taken:

1. Notification:

   • The teacher(s) concerned, Course Leaders, Student Affairs Coordinator, and the Deputy Director for Academic Programmes must be informed as early as possible.

   • All parties must be kept informed of all developments in the case.

2. Escalation:

If the problem remains unresolved or is of a severe nature, the case must be turned over to the CPS Director for appropriate action.

By following these procedures, the University ensures that student-staff problems are managed promptly and effectively, maintaining a supportive and respectful educational environment.