Level of Service
The Level of Service feature enables a site to record a current level of service for cases, including a log of any changes made.
Level of Service is typically enabled in the Snapshot New sidebar element of the main profile. It can also be enabled in the Disposition block to prompt for a Level of Service at the end of an intake if a case is being opened.
There is a User Role permission to control who can edit the level of service on cases - "Edit Levels of Service on a Case".
The current Level of Service value is a clickable link in the Snapshot New element: