Case Credits


Case credits are a way to tally the complexity or workload burden of a particular case. For some agencies, this is used to ensure workers aren't overburdened. Some agencies use this to bill funders or prove performance.


Status: Beta Testing. If available on your site, be aware that this feature may change without notice.


Cost: TBD


Adding Case Credits

Add case credits from a custom process, from the case credits list view, or (optionally) by configuring the charges blocks to auto-prompt for case credit information.


Adding Case Credits When Adding a Charge

Case Credits are generally added to a case when a Charge is added or when a case moves to a new level of complexity.


Case Credits List View

The case credits listview can be placed on the case profile to view all case credits awarded any staff for that case. To edit case credits, click EDIT.