B1 - EXPLAIN THE SKILLS OF AN EFFECTIVE COMMUNICATOR
Learning outcome: Understand effective communication.
Learning outcome: Understand effective communication.
As a health and social care practitioner, you will need to develop excellent communication skills - why?
As a health and social care practitioner, you will need to develop excellent communication skills - why?
Factors that can influence communication and interaction:
Factors that can influence communication and interaction:
- Different needs and preferences
- Body language
- Nature of conversation
- Location and time
The main skills ALL health and social care practitioners should have:
Active listening - this is the difference between hearing and listening. It also involves asking questions
Active listening - this is the difference between hearing and listening. It also involves asking questions
Clarifying - this is checking understanding by repeating what you said, and getting them to repeat if necessary
Clarifying - this is checking understanding by repeating what you said, and getting them to repeat if necessary
Proximity - position and how close we are sitting/ standing to someone. It also involves barriers.
Proximity - position and how close we are sitting/ standing to someone. It also involves barriers.
Pace - think about whether you are talking too fast or too slow. Match your pace with the other person
Pace - think about whether you are talking too fast or too slow. Match your pace with the other person
Intonation - this is about pitch and tone of voice. For example ! can be a command or something nice
Intonation - this is about pitch and tone of voice. For example ! can be a command or something nice
Language - using jargon/ medical terms/ slang that others might not understand
Language - using jargon/ medical terms/ slang that others might not understand
Body language - the non-verbal communication such as facial expressions and gestures
Body language - the non-verbal communication such as facial expressions and gestures
Cultural awareness - understanding and appreciating others' beliefs and values
Cultural awareness - understanding and appreciating others' beliefs and values
