W. Edwards Deming

learning survival cumpulsory

“Learning is not cumpulsory... neither is survival.”

― W. Edwards Deming (1900-1993)

describe do process know

“If you can't describe what you are doing as a process, you don't know what you're doing.”

― W. Edwards Deming (1900-1993)

data person opinion

“Without data, you're just another person with an opinion.”

― W. Edwards Deming (1900-1993)

worker problem management

“The worker is not the problem. The problem is at the top! Management!”

― W. Edwards Deming (1900-1993)

experience learning theory question

“Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.”

― W. Edwards Deming (1900-1993)

bad system good person beat

“A bad system will beat a good person every time.”

― W. Edwards Deming (1900-1993)

change necessary survival mandatory

“It is not necessary to change. Survival is not mandatory.”

― W. Edwards Deming (1900-1993)

quality accomplish man hardware computer automation

“The transformation can only be accomplished by man, not by hardware (computers, gadgets, automation, new machinery). A company can not buy its way into quality.”

― W. Edwards Deming (1900-1993)

quality pride workmanship

“Quality is pride of workmanship.”

― W. Edwards Deming (1900-1993)

quality control workers management

“quality control departments have taken the job of quality away from the people that can contribute most to quality—management, supervisors, managers of purchasing, and production workers.”

― W. Edwards Deming (1900-1993)

production sociological verbiage understanding human behavior

“On production floors and in corporate offices, sociological verbiage has replaced a basic understanding of human behavior.”

― W. Edwards Deming (1900-1993)

ninety-five changes management improvement

“Ninety-five per cent of changes made by management today make no improvement.”

― W. Edwards Deming (1900-1993)

good results management causes

“Certainly we want good results, but management by results is not the way to get good results…work on the causes of results.”

― W. Edwards Deming (1900-1993)

important figures management unknown unknowable

“the most important figures that one needs for management are unknown or unknowable.”

― W. Edwards Deming (1900-1993)

management numerical goal knowledge fear

“…management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.”

― W. Edwards Deming (1900-1993)

god trust others data

“In God we trust, all others must bring data.”

― W. Edwards Deming (1900-1993)

improve quality productivity

"Inprove quality, you automatically improve productivity"

― W. Edwards Deming (1900-1993)