Inatech KT4005との闘いの記録

INATECK KT4005 との闘いの記録

2018年8月7日(火) 10:37

TotoroBrother

My KT4005 was not recognized by Win10 Pro.

So I tried to install Device Driver and now online update ongoing.

Win10 includes Renesas chip device driver I know that.

But unrecognized.

Any Help?

Yesterday It was very well and I took my all HDD drive Backups almost 2.7GB to new USB3.0 HDD from SATA and USB2.0 HDDs.

There was no problem.

But this morning my USB3.0 HDD disappeared and found that Win10 Pro don't recognize My KT4005

I can see green LED lights on the board.

Anyway I try reboot now with Device Driver on CD-ROM.

このスレッドをinateck.com.から開きました

Inateck

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TotoroBrother

Not Effective! This morning I once removed KT4005 and inserted again. And I bent the metal back because I thought there was short length to reach PCIEx16 socket to most outside(I mean PC card slot). That time my KT4005 was SUCCESSFULY recognized!! But next time I tried to LOGIN my PS2 Keyboard lost and I ought to connect using Remote Desktop. Anyway once KT4005 worked shortly.

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2018年8月7日(火) 13:23

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Inateck

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TotoroBrother

I tried to exchange PCIEx16 slot between Display Card AMD Radeon HD 6670(slot 1）and KT4005(slot 3). Slot 2 is behaind AMD Radeon and it is PCIEx4.

But the result is I lost any Windows Screen. Only BIOS startup was shown.

So, I connected Remote Desktop Again and Again!! Restarted my PC so many times varying the conditions such as slot change, disconnecting power cable, trying safety mode, etc.

I think the resources which AMD Radeon require is batting KT4005's requirements? Any idea do you have?

But sometimes OK. I certainly have back-uped Volume copies in USB3.0 USB-HDD connected by KT4005. So this is my headache! Ha, ha, ha!!

I already spent my 24 hours. Buck-up can be retrievable if I connect HDD to one of USB2.0 port. All my learning is that USB3.0 is 5 times faster than USB2.0. And Easy come Easy Go.

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Inateck

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TotoroBrother

I found the Reason why KT4005 was not shown in Device Manager. The reason is Code-45. To solve this problem re-connect this hardware device to the computer. Shows the device master picture. You can see the Address its require ~FBAFFFFF and ~FBBFFFFF. Two times appeared but slot is different one is PCI bus 2 another is PCI bus 3. PCI bus 2 is the old memory and PCI bus 3 is the current. If I could delete PCI bus 2(PCIx4 slot) old memory, the Reason not connected "ambiguous" will be removed.

TotoroBrother

This was the picture All-Went-Good. F.Y.I.

I'll try some.

2018年8月7日(火) 22:32

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Inateck

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I am very near place to clear the problem? As same as last test, I lost screen again. However this time a little different. When I accessed using remote Desktop the KT4005 appeared in the Device Master and also USB3.0 HDD. And the blank screen has changed to beautiful sight which is shown as the background of Login screen. Here I clicked back ground screen Login appeared and I successfully logged in. Everything fixed....It seemed...I thought. there was no problem. But once I restarted my PC. The problem is still there.

TotoroBrother

I copied Device Master LOG and translated it to English.

TotoroBrother

2018/08/05 15:49:54 Device started(USBXHCI) Device PCI\VEN_1912&DEV_0014&SUBSYS_00151912&REV_03\4&164297d4&0&0038 started.

ドライバー名: usbxhci.inf Class GUID: {36FC9E60-C465-11CF-8056-444553540000}

Service: USBXHCI

Lower Filter:

Upper Filter:

2018/08/05 15:49:34 Device configured(usbxhci.inf)

Device PCI\VEN_1912&DEV_0014&SUBSYS_00151912&REV_03\4&164297d4&0&0038 configured.

Driver name: usbxhci.inf

Class GUID: {36FC9E60-C465-11CF-8056-444553540000}

Driver Date: 04/10/2018

Driver Version: 10.0.17134.1

Driver Provider: Microsoft

Driver Section: Generic.Install.NT

Driver Rank: 0x802005

Matched Device ID: PCI\CC_0C0330

Upper Driver:

Device Renewal Date: false

Parent Device: PCI\VEN_8086&DEV_340E&SUBSYS_75931462&REV_12\3&11583659&0&38

2018/08/05 15:49:34 Device was not transferred

The Device below was not transferred because of Partial match or Ambiguous match

PCI\VEN_1912&DEV_0014&SUBSYS_00151912&REV_03\4&164297d4&0&0038

The last device instance ID: USB\VID_0409&PID_0059\5&15aef2c1&0&3

Class GUID: {36FC9E60-C465-11CF-8056-444553540000}

Path of the Place:

Transferred Rank: 0xF000FFFFFFFFF102

Existence: false

Status: 0xC0000719

TotoroBrother

I'll take a rest hope good sleep. If any suggestions please let me know. Thanks and Best Regards, in advance.

If you want you can send me an e-mail. Please send to "bundo@hi-ho.ne.jp".

2018年8月8日(水) 10:59

Inateck

Hi, in this case,

1. we guess it might be the power issue. If a high power consumption device is plugged in the card, please make sure the device is connected to its own power supply.

2. It also might be the incompatibility issue. If the problem persists, you could return the card within the return period.

Thank you for your understanding.

2018年8月8日(水) 16:18

TotoroBrother

Thank you for your reply. Fortunately the device was recognized when I power on this morning. And I went my company so powered off. And again this afternoon I powered it on after returning to home. The device is recognized again. So I'll keep watching. It seems Win10 has Self-Medication!!!

Inateck

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2018年8月9日(木) 10:25

Inateck

Glad to hear that. Feel free to let us know if anything further we could assist. Have a nice day!

2018年8月9日(木) 11:29

TotoroBrother

Thanks! Today also good. Hope this continue forever!

Inateck

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2018年8月13日(月) 0:27

TotoroBrother

Hello! Today I found attached Device Master shows the root cause of the problem. Please refer attached and let me know how to silve this problem? Memory Chain of AMD Radeon HD 6670 -> VGA compatible Video controller -> Renesas USB 3.0 eXtensible Host Controller 1.0(Microsoft). Don't you see SOMTHING WRONG?

TotoroBrother

Inateck

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TotoroBrother

Fortunately and Unfortunately, today kt4005 disappeared again. So I could get this screen copy.

2018年8月13日(月) 3:13

TotoroBrother

I tried Uninstall the Devices "Renesas USB 3.0" and its upper "Video Controller (VGA Compat.)". But KT4005 was completely lost. I tried reboot after removed KT4005 and inserted it again and again. Then "Renesas USB 3.0" was never shown. Any recommendation?

2018年8月13日(月) 5:34

TotoroBrother

I have Fixed Memory Chain Problem of AMD Radeon HD 6670 to VGA compatible Video controller to Renesas USB 3.0 eXtensible Host Controller 1.0(Microsoft). It took whole one night.

I hope this COMPLETELY FIXed this KT4005 Problem. After struggling, my suggestion is that since there was no high power equipments, only 2 sets of USB-HDD which has its own dedicated power supply and there was no compatibility issue. But there was mechanical issue. The KT4005 card's mechanical accuracy, I mean the length of PCIEx1 edge to PC Card slot front end is too short (maybe 1~2 mm). So the card is pulled when fasten the screw to lock KT4005 to the PC Card slot. At this point, card edge of PCIEx1 easily moved in that socket. And heating of the PC expands and shrinks PC case according to power on/off. This cause the shifting the card and it will reach to the limit which the card can work correctly keeping the correct contact for each signal lines of PCIEx1 slot. This is my thought. The real problem is caused your poor accuracy of Card Size planning and Machining Accuracy. I hope you FIX your Real Problem. Or you may cause same Problems in the World!! ( I had read that say Inateck's service is very good speedy and kindly. I don't agree now, the ability of the Analysis of Customer sent Data is weak. No consistent reply came back to the customer. etc.) This is your second Problem you should fix urgently.

TotoroBrother

2018年8月13日(月) 15:38

Inateck

Hi, we are sorry for the inconvenience caused to you. In this case, if it is within the warranty period, we could send you a brand new replacement to have another try. Is it acceptable? May I know your order number and current shipping address? Thanks.

2018年8月13日(月) 17:56

TotoroBrother

OK, Thanks for your kind offer. The card is disappeared again. So Changing and Trying another brand new card will be helpful. I ordered it via Amazon and received on 2018/08/05. Returning limit is 09/05. So the no problem for warranty period I believe. The Seller is InateckOnline. I have attached the receipt for this Amazon Purchasing. Shipping Address is : x-xx-x xxxxxxxx xxxxxx-city xxxxx-Prefacture Japan ZIP:xxx-xxxx TotoroBrother If you need more info please let me know. Do you ship from USA?

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TotoroBrother

Receipt for KT4005 Amazon Purchasing Document Seller - InateckOnline.pdf

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11:42

Inateck

Hi, I have informed my colleague to arrange the shipment ASAP. Please wait for a few days patiently. Thanks.

13:15

TotoroBrother

Thanks a lot. Domestic shipment, I understand.

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2018年8月13日(月) 17:56

TotoroBrother

OK, Thanks for your kind offer. The card is disappeared again. So Changing and Trying another brand new card will be helpful. I ordered it via Amazon and received on 2018/08/05. Returning limit is 09/05. So the no problem for warranty period I believe. The Seller is InateckOnline. I have attached the receipt for this Amazon Purchasing. Shipping Address is : 2-19-8 Nijigaoka Oita-city Oita-Prefacture Japan ZIP:870-0874 Toshiyuki Bundo If you need more info please let me know. Do you ship from USA?

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2018年8月15日 19:58

Hi! I received new KT4005 and replaced soon. I had encountered the problem this afternoon three times! Though it worked in the morning after reboot. Before reboot each USB Root Hubs under Universal Serial Bus Controller must be done Driver Update.

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I learned this way from YouTube. There were some videos for How to Fix the KT4005 unrecognized problem. Certainly it worked. But not permanently! The unrecognized problem was hapenned after next reboot.

Anyway, new KT4005 is working. It is really good. I just inserted the card. It was very smoothly accepted and recognized with 2 USB-HDDs. But I'm not relieved with this fact because the previous card was same and copied 5 disks to new USB3.0 HDD. It was 2.7TB of backups. And next morning it almost diying I reported on this chat! So I must be careful to find "dying message" if any. I'm sure that I will report when I find any message.

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According to your description, we have to guess it might be an incompatibility issue of some hardwares.

2018年8月18日 23:17

Since Aug 15th evening, the new comer KT4005 has been working without any error. 3 days has past. It will work for me longer than previous card. I have been almost relieved. By the way, How do I send back previous card? To Amazon? Send back seal for replacement do you have? Few years ago, when I replaced DG CD box set after discussion with German Deuche Grammophon(DG), US Amazon sent me a printed label with the new CD box set. (But I damust

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Oh, sorry!

(But I had to pay much more money for over sea shipment to Japan Post Office than US Amazon paid for me as shipment cost for this replacement.)

Please let me know how I treat old card. Many thanks in advance!

2018年8月20日 11:59