DNR Technology
Need to contact OIT to solve an issue?
Phone: 303-239-HELP (4357)
ServiceHub web address: https://servicehub.colorado.gov. Please bookmark this new address and remove any other links to OIT’s old service desk system.
Secure Access to ServiceHub through PingID - (Two-factor Authentication and PingID help guide) (Note: Use your username@DNR.State.CO.US and regular password for login)
New ServiceHub Customer Portal Launched Nov. 15
On Nov. 15, the Governor’s Office of Information Technology launched the ServiceHub Customer Portal as your new one-stop shop for IT support. The new portal is designed with convenience in mind, offering 24/7 self-service tools and a contemporary interface to simplify your interactions with IT services, so you can get what you need, when you need it.
Please update your bookmarked link to https://servicehub.colorado.gov for the Nov. 15 launch and remove any old links to CA Service Desk.
You will have secure access to ServiceHub through PingID - (Two-factor Authentication and PingID help guide). You will use your username@DNR.State.CO.US and regular password for login.
If you are unable to access the new ServiceHub Customer Portal, simply call OIT at 303.239.4357 (HELP).
ServiceHub - Help yourself any time with self-service tools
Get what you need, when you need it with the new ServiceHub Customer Portal’s 24/7 self-service tools.
Rich resource library: Take advantage of the portal’s rich resource library, an ever-evolving collection of knowledge articles that guide you to find answers and resolve IT problems.
Smart search: Find answers fast with the portal’s intuitive search. The automated system generates suggested content as you type, ensuring you get the information you need quicker than you can finish typing.
Virtual assistance (that never sleeps): Chat with Bot, ServiceHub’s AI-powered virtual assistant, for quick help with common IT issues or requests. Bot is available any time, ready to assist you.
Easy issue reporting: Report an outage or other technical issue in a few easy steps without ever needing to call or email a live agent.
More Resources
Link to TechU - ServiceHub Customer Portal
Additional Contact Information
If you are unable to resolve an issue with ServiceHub and OIT, please contact Amy Klene (amy.klene@state.co.us) DNR Business Technology Product Director for help.