US Bank for OneCard
On January 1, 2021, the State selected US Bank to replace Citibank as the State of Colorado's provider for both commercial cards and travel cards. The contract for the Citibank program expires on December 31, 2021, which allows for a one-year overlap period to accommodate the transition. DNR is scheduled to make the transition in late August 2021. DNR Accounting is working closely with the State’s Commercial Card Program and coordinating with US Bank on many of the transitioning details. Accounting is also working diligently on tools and training materials for cardholders, allocators, and supervisor approvers. More information will be distributed when it becomes available. If you have any questions related to OneCard, please contact dnr_onecard_requests@state.co.us.
US Bank Contact Information
US Bank
Log on to Access Online any time to view transactions, allocate expenses and print statements.
Call 24 hours a day, 7 days a week.
Report lost or stolen cards: U.S. Bank Customer Service – 1-800-344-5696
Report fraudulent charges: U.S. Bank Fraud Department – 1-800-523-9078
Access Online cardholder support:
Help Desk – 1-877-887-9260
The State's Tax Exempt Certificate
Your US Bank OneCard has the State Tax Exempt ID on the front of the card. The State's Tax Exempt ID is different than DNR's Tax Exempt ID. Be sure to use the State's Tax Exempt ID on your OneCard. Here is the link to the State's Tax Exempt Certificate if you need it when the merchant requests it.
Cardholder Resources
Learn how to activate your card, register for AccessOnline registration and view transactions online. Check out the slides below.
Allocator Resources
Learn how to reallocate transactions, favorite account coding strings and print account activity reports
Favorite Account Coding Strings
SARA App and US Bank
Add the US Bank card to the SARA App and print Account Activity Reports for SARA App statement approvals
