SARA FAQ

SARA is for cardholders who have a OneCard, procurement card, or travel card, allocators of all cards, and approving officials of all cards. 

No! And for the people in the back, NO! The CitiManager upgrade was an upgrade that Citi required the entire State to switch. SARA is a Department developed application to upload receipts and statements, and to provide an electronic approval system.

Yes, the goal is to eventually have all Divisions and all card users (including OneCard, procurement, and travel) to utilize the SARA App.

SARA is being implemented across all Divisions on a rolling basis. What this means is a functional unit, such as Division of Water Resources, is being brought in for all users (travel, procurement, OneCard) starting in a credit card statement period. Colorado Parks and Wildlife is being implemented by branch starting early 2021.

You can find step by step directions in the links above or the SARA homepage.

Some users are experiencing an external account validation error when they try to go into the SARA App for the first time, you will get an error message and will not be able to login using your Google State Account. If you get that error, follow these instructions.

You will be prompted to answer a few questions, including username, Division, allocator, and approving official. If you do not see your allocator and approving official in the drop-down, please email dnr_onecard_requests@state.co.us. Next, after clicking save, go to my profile and add your card(s).  If you are getting an error when you try to get in, "there is already a row with the key, 'state.co.us email'' you have already been set-up in the system, simply click the cancel button at the bottom of the app to get to your dashboards.

If you do not see your allocator or approving official as an option in your profile, please email dnr_onecard_requests@state.co.us with who you allocator and approving official are.

If you are multiple roles, you will be automatically granted access into SARA. Please ensure your allocator and approving official are correct in your profile. If you are getting an error when you try to get in, "there is already a row with the key, 'state.co.us email'' you have already been set-up in the system, simply click the cancel button at the bottom of the app to get to your dashboards.

Access for allocators and approving officials has already been granted based on the information we had from Citibank and discussing with OneCard liaisons. If you are an allocator or approving official and you are missing that access, please email dnr_onecard_requests@state.co.us.  

While best practice is to submit a purchase and upload your receipt immediately after using your card, receipts may be input whenever is convenient for the cardholder, as long as it is done before allocation takes place at the end of the month. Please work with your allocator and approving official to determine when they would like to see purchase/receipt submission.

No! Allocators or cardholders that allocate their own cards still allocate purchases in CitiManager. Cardholders are welcome to include coding information in the purpose field of any purchase submission, but allocations are still done in CitiManager. 

For CPW - Cardholders will have the option of including account coding in the purchase submissions. Allocators also have the option to include coding that they used in SARA.

There could be multiple reasons this is happening, the most likely is that the purchase was recorded in a different reporting period in SARA. This occasionally happens when a credit card purchase does not appear on the Citi statement for several days. To change the reporting period on a purchase, follow the instructions in our tips and tricks page.

The other reasons this could be occurring is the cardholder hasn't submitted the purchase yet, or the Citi statement is showing a purchase that the cardholder is not aware of.