CITY
Mumbai
Phone Number
+91 022-6842-0900/01/02
Email Address
support@smexpresslogistics.com
Head Office
Plot No-61, Marol Co-operative industrial estate, Marol, Andheri East, Mumbai-400059, Maharashtra, India.
This Mumbai-based organisation began facilitating supply chain efficiency in 1996. It has grown to operate over 200 offices across India. They serve more than 3,500 businesses spanning diverse industries through multimodal courier operations. Their expansion reflects consistent demand for B2B logistics coordination across Pan India routes.
Multimodal Service Architecture
The organisation acts as a facilitator between businesses and their consignment movement needs. They do not handle freight directly or perform shipping operations themselves. Instead, they coordinate across surface, air, and full-truck-load modes. Their SM-FTL service covers vehicle capacities ranging from 1 ton to 25 tons. Businesses choose suitable modes based on transit time and budget requirements.
RAPID Premium Product
Their flagship offering, RAPID, targets day-definite consignment requirements across India. This product carries a Money Back Guarantee for assured 24-hour (R1) and 48-hour (R2) commitments. RAPID operates through a coordinated team covering operations, customer service, and GPRS-tracked vehicles. It serves local, zonal, metro, and select Rest of India pincodes efficiently.
Shipment Tracking Capabilities
The organisation provides a dedicated shipment tracking tool through their customer login portal. Businesses can check consignment status without contacting customer support directly. Their IT systems have undergone significant upgrades to support advance tracking and information visibility. This empowers businesses to manage their supply chains with greater ease and transparency.
International Reach
They facilitate courier coordination across 220 countries through their International Division. Agent networks operate from key global cities including New York, London, Dubai, Singapore, and China. They have also formalised tie-ups with FedEx, DHL, and UPS for varied international shipment options. Both document and non-document door-to-door services include customs clearance at origin and destination.
B2B Customer Focus
The organisation structures all services around B2B supply chain requirements. They offer solutions covering warehousing logistics, express surface cargo, air freight coordination, and Cash on Delivery collection. Businesses benefit from consolidated options across one service relationship. Their KYC onboarding process strengthens the business relationship from initiation.
Franchisee Network Expansion
They scale their reach through a structured franchisee system across India. Each franchisee operates from a minimum 175–200 sq. ft. ground-floor office in industrial areas. This network model allows pan-India coverage without centralised operational bottlenecks. The system creates entrepreneurship opportunities while extending their logistics coordination footprint.
Supply Chain Efficiency Outcomes
Their solution-based approach targets cost reduction within customer supply chains. Proactive customer service, delivery management processes, and transparent reporting form their operational backbone. They analyse customer feedback systematically to refine existing products and introduce new service structures. Businesses gain visibility, accountability, and reliable supply chain coordination through this organisation's facilitation model.