City Gurgaon
Contact Number 0124-479-2060
Email Address ccare@fiaglobal.com
Head Office Unit no. 1017(A)-1017(I), 10th Floor, Tower – A, JMD Megapolis, Sohna RoadSector 48, Gurgaon Haryana, INDIA 122018
Technology Roots
A financial technology organisation headquartered in Gurugram, Haryana, operates with one clearly stated purpose. They work to bridge the gap between formal financial systems and underserved communities. Their core vision centres on economic and social inclusion across Asia. They do not move goods or freight. They do not handle physical shipments of any kind. Instead, they function as a facilitator of access — connecting people, tools, and institutions through technology-powered channels.
Inclusion Philosophy
The organisation builds its entire approach around serving marginalised populations. They promote sustainable livelihood models across rural and semi-urban geographies. Their work reaches rural poor, women, and communities long excluded from formal banking. They view financial access not as a privilege but as a basic necessity. Every product they develop and every network they build reflects this commitment to economic participation at the last mile.
Distribution Architecture
They run one of India's largest rural distribution networks. This network currently serves approximately 30 million customers across the country. The distribution operates through a structured chain of micro-entrepreneurs. Each micro-entrepreneur functions as an FIA MITR — a community-level access point for financial services. These agents do not simply collect payments. They act as financial guides for customers who previously had no access to institutional support. The MITR model transforms ordinary individuals into active contributors to financial inclusion.
Their artificial intelligence-powered financial services application, FINVESTA, sits at the centre of their digital architecture. FINVESTA brings together sachet financial products designed specifically for low-income users. The application allows agents to process bill payments, conduct mobile recharges, handle DTH TV payments, and facilitate insurance purchases. Agents earn a commission on every successful transaction they complete. The app runs across approximately 25,000 inclusion centers spread throughout India. Through FINVESTA, the organisation has created a system where earning income and enabling financial access happen simultaneously.
BillPay Portal
The BillPay portal serves as the web-facing interface for the organisation's transaction services. Customers use it to pay utility bills, remit money, book rail tickets, book air tickets, and recharge postpaid mobile connections. The portal gives both agents and customers a single point of access for multiple payment categories. Veda, the organisation's AI chatbot, operates within both the BillPay portal and FINVESTA. Veda handles user concerns, resolves queries, and supports agents without requiring human intervention at every step. This chatbot layer adds responsiveness and reduces friction during routine transactions.
Business Correspondent Role
The organisation holds an established position as a Business Correspondent service provider. They partner with financial institutions and government bodies to establish banking outlets in remote areas. These outlets, known as Customer Service Points (CSP), bring account-opening, loan processing, and savings services to previously unreachable populations. CSP agents like those documented from Jaipur and Narkul Bazar demonstrate how this model works in practice. A single trained agent can open accounts, process transactions, and provide financial counselling within one small local office. The organisation manages these networks without taking on the role of a bank itself.
The organisation designs analytics and risk management tools specifically for optimising their distribution networks. They have invested meaningfully in machine learning over recent years. These tools help them measure network performance, identify weak points, and redirect resources where impact is highest. Risk analytics also allows them to assess agent reliability and transaction patterns across thousands of touchpoints. This data-driven approach gives them precise visibility into how their networks function at scale. No aspect of their network management depends on guesswork or manual reporting alone.
Product Breadth
The range of services channelled through their network reflects deliberate thinking about underserved financial needs. They offer account opening, domestic money transfers, global remittances, mutual funds, credit facilitation, and insurance products. Each product category addresses a specific gap in the lives of low-income users. The organisation does not manufacture or underwrite these financial products. Rather, they act as the connective tissue between product providers and the communities that need them most. This positioning allows them to scale without becoming a financial institution themselves.
Social Impact Scope
Their Inclusion Centres across states like Kashmir, West Bengal, and Assam demonstrate geographic depth. The organisation opened an Inclusion Centre in Uri, Kashmir in 2016 — a region few private entities reach with structured financial services. They have continued expanding into districts where physical bank branches remain sparse. Their own motto — "Transformation, Not Just Transactions" — captures the distinction between processing volume and creating genuine change. Each account opened, each remittance facilitated, and each insurance policy purchased represents a step toward financial autonomy for an individual customer.
Organisational Standing
Founded in 2012, the organisation emerged from an academic framework centred on banking the unbanked. The founding concept won recognition at the MIT $100K Entrepreneurship Contest. From those early roots, the organisation grew into a respected player in Business Correspondent services within India. Their annual revenue reached ₹164 crore as of March 2024. They employ approximately 190 people as of mid-2025. These figures reflect an organisation that has scaled deliberately while maintaining focus on their founding purpose. Their trajectory shows what a technology-first approach to financial inclusion can accomplish when executed with operational discipline and community trust.