CITY KOLKATA
Contact Number 033 – 40253535, 30122412
Email Address cal@arclimited.com
Head Office OM TOWERS, 9th FLOOR, 32, JAWAHARLAL NEHRU ROAD, KOLKATA – 700 071 (WEST BENGAL).
Operational Foundation
An organisation established in 1972 has grown from a single truck and five branches into a nationally recognised surface transport facilitator. It currently employs over 2,500 trained professionals. They operate more than 590 owned outlets across 400-plus cities. Their presence extends to over 5,000 destinations spread across the length and breadth of India. This scale of operational reach did not happen accidentally. Structured discipline, ethical practices, and a commitment to Total Quality Management shaped this growth steadily. The organisation holds an ISO 9001:2015 certification, a mark that confirms their quality systems meet international benchmarks.
Digital Infrastructure
Every corporate office, regional office, divisional office, transhipment centre, and branch runs on fully computerised systems. The organisation built this Information Technology backbone deliberately to support their nationwide operations. Their online consignment tracking facility allows customers to access shipment data directly through their official website. Users enter a Lorry Receipt number, commonly referred to as an LR number, into the Track and Trace tool. The system then returns current package location, source, destination, dispatch and delivery dates, and delay alerts where applicable. This capability removes the need for customers to call service centres or visit branch offices physically. Multiple LR numbers, separated by commas, can be entered together into the tracking form.
The Track and Trace system sits at the heart of their customer-facing digital experience. Businesses, distributors, dealers, and traders use this tool to verify consignment movement without dependence on manual follow-up. The system pulls status data across their network of booking and delivery centres. It presents current package location clearly alongside dispatch and arrival timelines. The organisation does not perform freight handling for third parties, nor does it act as a shipping operator for external carriers. Their system instead draws together movement data generated by their own pan-India surface transport operations. This distinction matters for businesses assessing it as a logistics visibility resource rather than a carrier portal.
Service Architecture
The organisation structures their service offerings across several distinct categories. Superior Parcel Service addresses smaller consignments, covering C&F agents, distributors, wholesalers, retailers, and end users. Full Load and Part Load, commonly known as FTL and LTL respectively, serve businesses with larger or variable cargo volumes. ODC and Project Cargo covers Heavy and Odd Dimensional Cargo, supporting transportation from inception through erection and commissioning. Containerised Services specifically address FMCG, White Goods, and other high-value goods requiring enclosed movement. Bulk Transportation covers raw materials, semi-finished goods, steel, minerals, mine products, iron ore, chemicals, petcoke, and related commodities. Single Window Operations support cargo movement through Road, Rail, and Air where business volumes confirm the need.
Scheduling Precision
A dedicated service called ARC On Schedule bridges the gap between conventional transport and express cargo delivery. This service targets traders, dealers, distributors, and small-to-medium scale industries that dispatch cargo within their state and neighbouring states. It operates as a Godown-to-Godown arrangement, offering pricing up to 30% below express market leaders. Upon request, customers can also avail door collection and door delivery within a 25-kilometre radius. The service carries explicit commitment to on-schedule and safe delivery across every consignment it handles. This structured scheduling mechanism gives supply chain planners a reliable reference point for forward planning.
The fleet operating across their network consists of Special Trailers, Containerised Trucks, Open Trucks, Standard Trucks, and Light Commercial Vehicles. GPS units fitted across vehicles on all major routes generate movement data throughout transit. Over 3,500 vehicles traverse Indian roads round the clock, collectively covering more than a million kilometres each day. This GPS-fitted fleet underpins the accuracy of consignment tracking data accessible through their online system. CCTV surveillance across all major Transhipment Centres adds another layer of cargo security at nodal points. The combination of GPS-linked tracking and CCTV oversight creates a structured data trail across every significant leg of cargo movement.
Network Discovery Tools
Customers and business partners use the Location Finder tool to identify the nearest booking or delivery godown. The Branch List feature provides a comprehensive directory of all outlets with contact details and addresses. The CRM section on their website lists dedicated Customer Relationship Management contacts across Corporate Office, Registered Office, Regional Offices, Divisional Offices, and Branch Offices. Each location carries specific phone numbers and email addresses for direct escalation. Key Account Managers are assigned specifically for corporate customers who require personalised service co-ordination. This layered contact structure ensures that large enterprise clients receive a single point of accountability within the organisation.
Industry Coverage Scope
The organisation serves a wide cross-section of Indian industry, including Government and Public Sector units, private companies, multinational corporations, traders, distributors, and dealers. Their cargo expertise spans sectors such as Power and Oil Exploration, Iron and Steel, Cement and Refractories, Drugs, Plastics, and Fibre. Project machinery transportation covers complex movements from loading point through to erection and commissioning at the destination site. Port Clearance and Container Movement form additional competencies within their operational repertoire. More than three million tons of cargo pass through their network annually, representing material worth over ₹15,000 crore. This breadth of sectoral engagement reflects the diversity of industries that find practical value in their freight facilitation model.
Quality Governance
Their quality orientation operates under the philosophy of Total Customer Orientation as a guiding principle. Godowns under their management carry insurance cover under the Standard Fire and Special Perils Policy, protecting against losses from fire, flood, and earthquake. The Booking Enquiry facility on their website allows prospective customers to submit service requirements digitally before engagement. Fleet Enlistment and Godown Enlistment forms extend their network through registered vendor participation. Annual Returns and CSR reports published on their website reflect transparency in governance and social accountability. The CRM team network, spread across cities from Secunderabad and Kolkata to Chandigarh and Coimbatore, supports resolution at a granular regional level rather than through a single centralised desk.