Jeeves Logistics Solution Tracking

After-Sales Efficiency

This Bengaluru-based organisation operates as one of India's largest neutral facilitators of post-sale service management. Part of the Flipkart Group of companies, they manage comprehensive lifecycle programmes across categories including Mobility, Consumer Electronics, Home Appliances, Furniture, IT & IT Peripherals, AV & Enterprise Solutions, and Personal Healthcare. They do not perform shipping operations. They do not handle freight or move goods directly. Instead, they position themselves as an efficiency layer — connecting businesses with the systems and support structures required to manage post-purchase customer experiences at scale.

Lifecycle Management Coverage

Their service architecture spans more than 12,500 pincodes across 27 states and union territories in India. They maintain over 20 owned service offices and 400+ service points to fulfil warranty and out-of-warranty obligations. Brands do not need to build their own service networks. They can rely on this organisation to handle installation, commissioning, product testing, and annual maintenance contracts under a single, coordinated structure. More than 4 million customers have used their services across 80+ product categories and 40+ brand partnerships.

Extended Warranty Programmes

One of their core business capabilities involves structuring extended warranty and accidental damage protection programmes for consumer durables. Brands selling through Flipkart and similar e-commerce channels use these programmes to offer buyers additional post-purchase confidence. This organisation does not sell products itself. Rather, they design and operate the backend service fulfilment framework that makes such warranty programmes operationally viable for both brands and buyers.

CRM Solutions Integration

Beyond physical service delivery, they offer CRM solutions that help brands capture, track, and resolve customer service requests systematically. Their centralised call centre manages over 1,500 service calls daily. This volume of interaction generates structured data, which brands can use to assess product reliability and identify recurring fault patterns. Businesses gain visibility into post-sale performance without building proprietary service infrastructure from scratch.

Supply Chain Support

Their supply chain services focus on spare parts availability rather than cargo movement. Central and branch warehouses hold critical components to reduce repair turnaround time. Strategically placed inventory points allow technicians to source parts without delays. This approach minimises product replacements and cuts down unnecessary reverse logistics costs for brand partners.

Cross-Brand Service Network

A notable characteristic of this organisation's model is its brand-neutral positioning. They service products regardless of the manufacturing brand, product age, or point of original purchase. This cross-brand capability allows e-commerce platforms and multi-brand retailers to offer consistent post-sale support through one structured partner. Businesses operating in Mobility, IT Peripherals, and Large Appliances find this particularly useful when managing diverse product catalogues.

Skill Development Recognition

The National Skills Development Mission of India, operating under the Skill India initiative, certified their trainers as Master Trainers. This recognition reflects their investment in technical workforce quality across their extensive service network — a critical factor in maintaining service consistency across thousands of service touchpoints throughout the country.