City New Delhi
Contact Number +91 1169123300
Email Address info@jeenacriticare.co.in
Head Office Plot No. 215, H-89, Village Bamnoli, Sector – 28, Dwarka, New Delhi – 110077
Healthcare Logistics Facilitation
The domestic healthcare supply chain sector in India has found a focused operational ally in this organisation. Incorporated in January 2018, it functions as the healthcare arm of Jeena & Company, a name carrying over 120 years of industry experience. Its operational base sits in New Delhi, with coverage across more than 272 major cities and towns. The organisation does not perform freight operations or handle shipments directly. Instead, it acts as a facilitator of logistics efficiency — connecting diagnostic businesses, pharmaceutical companies, and critical biological sample handlers to structured, well-coordinated supply chain systems. Their scope reaches Tier-I, Tier-II, and Tier-III cities across India, making them among the most geographically thorough solution providers in the healthcare logistics space.
Critical Sample Management
The organisation focuses sharply on the project-based supply chain management of critical biological samples. Human blood samples, cord blood, stem cells, plasma, tissues, and organs form the core of what their framework handles. They also coordinate movement for chemical compounds, diagnostic kits, reagents, consumables, vaccines, insulin, life-saving drugs, antibodies, enzymes, lab solutions, and cell and gene therapy products. Government institutions such as ICMR, NIV, NIIH, NIRRH, and NIRT rely on their coordination model. CROs, diagnostic equipment companies, and Stem Cell Banking operators also work within their established framework. Over 18,000 shipments move through their coordinated network each month, with an on-time delivery rate of approximately 98%. This figure reflects their disciplined approach to TAT — turnaround time — which they treat as their primary operational metric and key differentiator.
Android Software Capabilities
A significant feature of this organisation's operational model is their proprietary Android-based booking and tracking software. This tool allows pickup registrations to happen digitally, removing dependency on paper-based or phone-call processes. The application gives customers the ability to track their shipments at any stage of transit. It runs on Android devices, making it accessible across varied field conditions. The system supports report output in XLS and PDF formats, making data retrieval straightforward for business teams. Notifications and email management features come built in. Accounts are also integrated within the same software environment. Their Customer Care Team in Delhi operates 24x7, 365 days a year, and works in parallel with the digital tool to follow up on shipment-related queries. This round-the-clock setup means business operations never face a communication gap.
Temperature Control Systems
Maintaining temperature integrity throughout transit is a structural requirement in healthcare logistics. This organisation coordinates the use of gel packs, dry ice, and absorbent materials for shipments requiring different cold chain specifications. Shipper boxes designed for frozen shipments, covering temperature ranges from -20°C to -40°C, are available with dry ice top-up services. For biological samples requiring controlled ambient conditions, packaging boxes suited to those specifications are made available pan India. A data logger facility accompanies relevant shipments, allowing temperature records to be documented throughout the journey. IATA regulations govern the handling of Dangerous Goods (DG) and dry ice shipments, and the organisation follows these compliance requirements strictly. Hazard labels and orientation labels are affixed to all appropriate packaging before dispatch.
The organisation builds tailor-made routes and connections for each customer based on their specific TAT requirements. Train and bus-based surface connections are designed where air connectivity is not available or cost-effective. Airlines connections are maintained from all airport locations within India. For time-sensitive movements, NFO — Next Flight Out — services allow cargo to move at the earliest available flight slot. A hub-and-spoke model supports their own branch network for consistent connectivity and TAT compliance across geographies. Door-to-door pickup and delivery happen under temperature-controlled conditions throughout the network. Same-day delivery is possible for all cities with air connectivity. This structured network design allows businesses to extend their geographic reach without building their own logistics infrastructure.
Reverse Logistics Efficiency
Beyond forward movement of goods, the organisation facilitates doorstep reverse logistics solutions. These services allow diagnostic companies to collect samples from patient locations and route them back to centralised laboratories without procedural delays. The reverse flow follows the same TAT standards applied to outbound shipments. This capability proves particularly useful for CROs and diagnostics companies running decentralised collection models. Businesses operating in competitive healthcare markets can use this feature to maintain consistent service levels at the customer end. The entire reverse logistics process is supported by the same Android-based tracking application and customer care infrastructure. Result: a fully coordinated inbound and outbound flow designed around the needs of each client vertical.
Warehousing and Packaging Standards
Temperature-controlled warehousing forms another layer of the organisation's facilitation model. Inbound receipt, storage, and outbound dispatch of healthcare shipments all follow procedures aligned with international standards. GDP and ISO guidelines shape the SOPs used by their quality department. Packaging materials available through the organisation include gel pack configurations, dry ice setups, and insulation-based solutions for various temperature profiles. Every packaging choice matches the product type and the shipment's specific temperature requirement. This warehousing infrastructure supports pharmaceutical companies, vaccine manufacturers, and diagnostic businesses that require reliable interim storage within a compliant environment.
Business Compliance Focus
Statutory compliance and business ethics remain central to how this organisation structures its client relationships. They position themselves as a business partner rather than a vendor. Their engagement model begins with understanding both stated and unstated supply chain requirements of each client. A customised solution is then developed based on that analysis. The quality department prepares SOPs and monitors compliance with applicable industry standards. For sectors where regulatory adherence is non-negotiable — such as vaccine distribution, IATA DG shipments, and cell therapy logistics — this compliance orientation carries significant practical value. Businesses seeking long-term supply chain partnerships find in this organisation a structured, ethics-driven coordination model built specifically for the healthcare and pharmaceutical industries in India.