City NEW DELHI
Contact Number 011-25892045, 011-41419647, 011-47320478, 011-49069309
Email Address customercare@atcls.net/corporate@atcls.net
Head Office ATC LOGISTICAL SOLUTIONS PVT. LTD. C-200, NARAINA INDUSTRIAL AREA, PHASE-1, NEW DELHI–110028 India.
Legacy Rooted
Few organisations carry a heritage as layered and geographically wide as this one. Founded in the late 1930s, at a time of considerable political upheaval across the subcontinent, the organisation survived partition, relocation, and decades of economic transformation. It became the first company in independent India to receive a national permit, which positioned it to connect regions from Kashmir to Kanyakumari and from Asansol to Ankleshwar. This historical reach gave the organisation a working knowledge of Indian geography that few competitors could replicate. The Bijli Group, under which it operates, shaped this company into one of India's most recognised names in supply chain facilitation. That foundation underpins every operational decision the company makes today.
Software-Driven Operations
The organisation does not perform shipping operations independently. Instead, it functions as a facilitator of logistics efficiency through a fully integrated, in-house developed IT system. This proprietary software forms the backbone of its end-to-end supply chain module, which spans from the point of origin to the point of consumption. The system does not depend on external vendors for core functionality. Engineers within the organisation built and continue to maintain this infrastructure themselves. The supply chain module connects demand and supply clusters across the country, giving businesses a structured view of their distribution networks. This approach allows the organisation to build partnership models that benefit all parties in the logistics chain.
Track & Trace Functionality
One of the most operationally significant tools the organisation offers is its Track & Trace feature, accessible directly through the company website. Users enter their unique Consignment No. into the designated field and receive movement details and delivery status updates promptly. The system records each scan event and updates the consignment record accordingly. Businesses use this tool to stay informed about cargo across multiple dispatch points. The Bill Number acts as a primary identifier within the tracking interface, allowing users to locate packages during transit without manual intervention. This web-based tracking capability removes dependency on phone-based status inquiries. The tool adds measurable value to businesses managing high-volume dispatches on tight schedules.
Beyond its own internal tracking infrastructure, the organisation has made its data accessible through connections with third-party aggregator tools such as WeShip Track and 17TRACK. WeShip Track functions as a post-purchase logistics management solution designed specifically for e-commerce businesses. Through this connection, online sellers can offer buyers visibility into consignment progress using a single interface. The 17TRACK system, which connects over 3,000 carriers worldwide, pulls shipment data from the organisation and presents it alongside updates from other courier providers. This multi-carrier data consolidation helps businesses that work with several logistics providers manage all status information from one place. Synctrack represents another such integration point, used by sellers who require batch tracking and webhook-based push notifications for automated order management.
Express Freight Benefits
The organisation facilitates express freight solutions that serve time-critical business needs. For example, consignments from Delhi to Chandigarh typically arrive by the following morning. Delhi-to-Gurgaon routes operate on a same-day basis. Dispatches from Delhi to Mumbai complete transit within approximately 72 hours, while Delhi-to-Kolkata cargo moves within 96 hours. The express freight offering serves door-to-door requirements, making it useful for businesses that cannot absorb delays caused by intermediate storage. Small parcels of five kilograms and full truck load consignments both fall within the scope of the general freight services the organisation facilitates. Businesses across manufacturing, retail, and distribution sectors benefit from this flexible weight range.
Project Cargo Expertise
The organisation also positions itself as a facilitator for project cargo, which involves oversized, heavy, or complex consignments that standard freight arrangements cannot accommodate. Industries such as power generation, infrastructure development, dam construction, and industrial manufacturing rely on specialised project cargo coordination. The organisation channels this demand toward appropriate logistics arrangements rather than handling the physical movement itself. Project sites, flyovers, and power plants across difficult terrains represent the kind of destinations where the organisation's deep understanding of Indian geography becomes operationally relevant. The IT system records and manages project cargo data with the same end-to-end visibility as standard consignments.
The organisation operates across 65 offices and connects to over 300 destinations nationwide. Businesses that need location-specific information can use the Branch Locator tool available on the company website. This tool helps users identify the contact details of their nearest delivery branch without navigating through call centres. The branch network spans states including Maharashtra, Gujarat, Madhya Pradesh, Rajasthan, Haryana, Delhi, Uttar Pradesh, West Bengal, Punjab, Himachal Pradesh, Uttarakhand, and Jammu & Kashmir. This geographic spread reflects the organisation's historical commitment to reaching distribution clusters that many logistics facilitators choose to avoid. Businesses operating in non-metropolitan zones particularly benefit from this coverage depth.
Supply Chain Efficiency
The organisation's in-house IT infrastructure goes beyond consignment tracking. It supports end-to-end supply chain management by consolidating data across multiple movement stages. Distribution managers use the system to understand transit patterns, identify bottlenecks, and adjust dispatch schedules accordingly. The system captures data from the point of origin and follows the consignment until it reaches the point of consumption. This complete data trail gives businesses the information they need to evaluate carrier performance over time. The organisation does not handle freight directly, but its software layer provides the operational visibility that businesses require to make informed logistics decisions. Supply chain managers report measurable improvements in planning accuracy when this level of consignment data becomes available.
Customer Care Access
The organisation maintains a structured customer care channel for businesses that encounter issues during the logistics process. Consignments that are booked but not yet dispatched, short-delivered packages, and tracking anomalies all route through the same care team, reachable at customercare@atcls.net. This single communication point reduces confusion for businesses managing multiple consignments simultaneously. The response process follows a clear escalation path, and unresolved issues move to branch-level teams using the Branch Locator system. This structured approach to dispute resolution reflects the organisation's broader commitment to making logistics processes more efficient for the businesses that depend on their facilitation model. The care infrastructure complements the software tools and together they form a coherent operational support ecosystem.