City
Vijayawada
Contact Number
0866 2570005/149
Email Address
customercare@apsrtconline.in
Head Office
Vijayawada Vijayawada, Andhra Pradesh, India 520003
The organisation behind apsrtconline.in operates as a facilitator of travel efficiency across Andhra Pradesh. It does not perform any shipping operations or handle freight directly. Instead, it powers the OPRS — Online Passenger Reservation System — allowing users to search routes, select seats, and confirm bookings digitally. The system supports UPI, debit cards, credit cards, net banking, and e-wallets. Passengers complete the entire reservation process without visiting a counter.
Ticket Management
Their ticket cancellation feature gives users control over their reservations. The portal carries a dedicated Ticket Status section for post-booking reference. Users access their e-Wallet to manage travel funds conveniently. The system issues mTickets directly to the user's mobile device. Every confirmed booking generates a digital record instantly.
Service Tracking
Their Track Service tool allows passengers to follow bus movement across long-journey routes. GPS technology powers this vehicle tracking capability. Users check departure and arrival estimates through the timetable section. The Track feature reduces waiting time at boarding points significantly. City buses also fall under their live tracking coverage.
Logistics Facilitation
Their logistics module, accessible via apsrtclogistics.in, extends their role as a facilitator of logistics efficiency. They do not carry cargo directly — they provide the booking interface and digital workflow. Users in Visakhapatnam, Vijayawada, and Hyderabad book parcel services online. Digital payments process through the same portal used for passenger reservations. Their door-to-door cargo booking system handles dispatch coordination without freight involvement.
Award-Winning Innovation
The organisation has earned multiple recognitions for their digital initiatives. They received the Digital Technology Sabha Excellence Award under the Internet of Things category. The Skoch Awards recognised their UTS Project in both 2024 and 2025. Pravas 4.0 RedBus People's Choice Award acknowledged their service quality in 2024. These accolades reflect consistent investment in public transport technology.
App Capabilities
Their official mobile application combines passenger reservation, wallet management, and logistics booking into one interface. The app supports coupon redemption during ticket booking. Their version 3.0.0 introduced the Add Cash feature for wallet top-ups. The UI underwent a complete redesign to improve user accessibility. Both Android and iOS users access identical core functionality through the app.
Grievance Support
Their Grievance section allows passengers to raise complaints through a structured digital channel. Users reach their support team at online.support@apsrtconline.in or via 0866-2570005. The 24/7 support system addresses booking errors, refund queries, and route-related concerns. Their FAQ section covers common queries around seat selection, identity proof, and flexi fares. The organisation maintains version v5.4.7 of their web portal, reflecting continuous system updates.
Connectivity Scale
Their digital reservation system covers over 3,500 bus routes across Andhra Pradesh. The network touches 423 bus stations and connects more than 14,000 villages to major towns. Services extend to neighbouring states including Tamil Nadu, Karnataka, Odisha, and Telangana. Approximately 24 lakh passengers rely on their booking infrastructure daily. Their OPRS system handles this scale without direct operational involvement in any bus service.