Phone Number
+91 80 6897 0285
Email Address
support@jokerandwitch.com
Head Office
Bangalore, India, Karnataka
A new-age watch and jewellery brand, founded in Bangalore, has built a growing reputation among millennials and Gen Z across India. They position their collections around a "Less is More" philosophy. Their product range covers watches, bracelets, earrings, necklaces, anklets, and gift sets. The brand operates entirely through their direct-to-consumer e-commerce channel, dispatching orders to customers nationwide.
Fulfilment Framework
The brand does not perform freight operations independently. Instead, they work through a carefully selected group of courier partners. FedEx, Aramex, First Flight, Overnight Express, and Ecom Express collectively handle the physical movement of orders. Each courier partner serves a specific geographic function, allowing the brand to cover metros, Tier 1 cities, Tier 2 and Tier 3 cities, and rural pin codes within one connected dispatch network.
Order Confirmation Process
Before any order enters the dispatch queue, customer care executives personally reach out for order confirmation. This verification step adds a human checkpoint to the fulfilment cycle. Confirmed orders move into dispatch preparation within five to six working days. The brand treats this window as a quality control buffer. Each order must meet condition standards before couriers take possession of the parcel.
Multi-Channel Tracking Notifications
Once a parcel ships out, customers receive order tracking details across three channels simultaneously — Email, SMS, and WhatsApp. This multi-channel notification approach reduces customer uncertainty after purchase. The brand uses Clickpost as their tracking infrastructure, accessible at jokerandwitch.clickpost.ai. Customers track orders and initiate return requests through the same Clickpost portal. This consolidates post-purchase interactions into one accessible destination.
Delivery Timeline Logic
The brand publicly segments delivery timelines by geography. Metro cities and Tier 1 locations receive orders within three to four working days. Tier 2 and Tier 3 cities, along with rural areas, fall within a five to six working day window. This tiered structure reflects how different courier partners perform across varied geographies. Customers in smaller towns receive an honest expectation upfront rather than a uniform promise.
Shipping Fee Structure
Domestic orders above ₹1,000 qualify for free shipping. Orders below this threshold attract a flat fee of ₹50, which the brand treats as non-refundable. This threshold-based model encourages higher cart values while keeping shipping costs transparent for smaller purchases. The brand also offered international shipping with a fee structure tiered between ₹2,000 and ₹4,000 depending on cart value, though international orders remain paused pending policy resolution.
Damage and Cancellation Handling
The brand places responsibility on customers to inspect parcels before acceptance. Tampered or damaged parcels must be refused at the doorstep. Customers report such cases to support@jokerandwitch.com with their order number, after which the brand initiates a replacement delivery. Order cancellations remain open within 24 hours of placement. Once a courier partner picks up the parcel, cancellation becomes unavailable — reflecting the handover of physical custody to the dispatch network.
Cash Delivery Conditions
Cash on Delivery functions as a payment option, subject to pin code serviceability checks. The COD service requires all cart items to qualify individually. Customers must pay before opening the box at the doorstep — a condition that protects both the brand and the courier partner from fraudulent refusal claims. Pin codes outside the serviceable area must use online payment modes instead.