City
Bangalore
Contact Number
+ 91 – 9606 911 811
customersupport@dtdc.com
Head Office
#269, Lahari Towers, 1st Main, Albert Victor Road, Chamrajpet,, Bangalore, Karnataka, India – 560018
Founded in 1990, this Bangalore-based organisation has grown into one of India's most recognised logistics facilitators. They do not perform shipping operations themselves. They do not handle freight directly. Instead, they connect businesses, franchisees, and individuals through a structured network of over 5,800 franchisees and 300 company-owned offices. Their coverage reaches across 12,000+ pin codes in India.
Franchisee Model
This organisation pioneered the franchisee model in India's courier industry. That single structural decision redefined how logistics efficiency gets distributed across geographies. Through channel partners spread across urban and rural India, they enable order fulfilment at a local level. Their network now touches over 96% of India's population through domestic parcel coverage.
Service Architecture
They offer clearly segmented service tiers to address varied business needs. Express Standard supports cost-effective, multi-modal movement with optimised pick-up timings. Express Premium addresses day-definite and time-definite consignment requirements. DTDCShipAssure™ backs Express Premium bookings with a 100% Money Back Guarantee on missed delivery dates. Raftaar powers rapid commerce deliveries in supported areas. Each tier targets a specific operational use case.
Digital Tracking
The AWB number — also called the consignment tracking number — acts as the digital identity of every parcel. Customers enter this alphanumeric code through the website, MyDTDC app, SMS Tracker, or Email Tracker. The system returns status updates across each movement stage. Business users access shipment dashboards and invoice records within the MyDTDC interface. Zero Contact Delivery with OTP verification adds an additional layer of accountability at the point of receipt.
DIVA Technology
They introduced DIVA 2.0, described as the first Conversational GenAI tool in the Indian logistics industry. It runs live on the MyDTDC app and their official website. DIVA 2.0 supports queries across 17 regional Indian languages, including Hindi, Tamil, Kannada, Odia, Punjabi, and Ladakhi. Natural Language Understanding (NLU) and machine learning allow the system to adapt across interactions. This tool directly reduces dependency on human support queues for common queries.
eCommerce Enablement
D2C brands and growing online sellers use this organisation as a logistics efficiency facilitator. They handle order receipt through connected systems or manual upload. Warehousing, inventory picking, fulfilment, COD management, and returns flows all fall within their eCommerce solutions scope. Same-day, next-day, and standard delivery options give sellers control over customer experience. Their 3PL framework supports businesses scaling order volumes without building independent infrastructure.
Cross-Border Reach
This organisation facilitates international parcel movement across 240+ countries. DTDC WorldWyde manages cross-border shipments, covering customs-related processes within the workflow. Their Import Express service streamlines inbound consignments into India. A strategic partnership with DPD extends reach across Europe, North America, the Middle East, and Southeast Asia. Priority Express balances speed and cost for international B2C and B2B consignments.
B2B Cargo
For bulk cargo and commercial freight, they facilitate LTL surface movement and air freight forwarding. Their freight forwarding service connects businesses with global transport partners for competitive pricing. Temperature-controlled logistics handles sensitive shipments requiring specific conditions throughout movement. The B2B solutions framework supports companies managing high-volume cargo without managing their own carrier agreements directly.