CITY
Gurugram
Contact Number
+91 124 43543001800 123 243
Email Address
service@rivigo.cominfo@rivigo.com
Head Office
Plot No. 90, Sector 44, Gurugram, Haryana, India – 122003
Deepak Garg and Gazal Kalra founded this Gurugram-based organisation in 2014. They built it around a relay trucking model that addressed India's chronic driver shortage problem. The company later became part of Mahindra Logistics after an acquisition in November 2022. It now operates under MLL Express Services Pvt. Ltd. Their core purpose has always been making goods mobility faster, safer, and more cost-efficient for Indian businesses.
Zero-Defect Coverage
The organisation facilitates supply chain efficiency across 19,000+ pin codes throughout India. It connects 16 strategic hubs with over 260 terminals nationwide. More than 400 business partners collaborate within this network across various regions. The organisation focuses on Zero Defect Operations — actively minimising misrouting, damages, and pilferage at every docket journey leg. Businesses in pharma, apparel, automotive, and frozen food sectors rely on these efficiency mechanisms.
LOGIONE Software Suite
The organisation's integrated IT suite, LOGIONE, gives businesses deep visibility into their supply chain processes. It does not handle freight directly — instead, it equips businesses with tools to manage their own operations precisely. LogiOpt auto-generates loading plans and evaluates every pallet across picking, packing, and shipping stages. LogiShip manages cross-border compliance, freight forwarding, and international e-commerce on a single database. These tools support route optimisation, predictive maintenance, and demand forecasting at scale.
Docket Journey Intelligence
RIVIGO Labs, their internal technology think-tank, employs India's top data scientists and engineers. The team builds algorithmically complex models to predict the full life journey of each consignment. They developed a dynamic pricing engine specifically for freight marketplace operations. LogiPulse, another in-house application, standardises daily work management across all verticals and locations. It uses collected data points to benchmark performance and improve review cadence across geographies.
Last-Mile Efficiency Tools
LogiWhiz simplifies last-mile delivery operations through both mobile and web applications. Businesses access flexible, pay-per-use capacity through this tool without bearing fixed infrastructure costs. The system scales operations up or down based on order volumes and business requirements. Turnaround Time (TAT) optimisation and low DEPS — Damages, Excess, Pilferages, and Shortages — remain measurable outcomes. Companies unlock working capital by reducing dwell time and improving first-attempt delivery success rates.
ERP Connectivity Benefits
The organisation actively supports ERP connectivity, allowing businesses to link their internal systems with logistics data flows. This connection removes manual reconciliation steps and reduces dependency on phone-based status checks. Businesses receive consolidated shipment data from multiple carrier touchpoints within one accessible view. The tech-first approach removes friction between a company's order management system and its carrier network. Manufacturers and distributors particularly benefit from this multi-carrier data consolidation capability.
Supply Chain Impact
The organisation helped one pharma client improve service levels from 71% to 89% in under three months. Another business unlocked ₹150 crores in working capital by tightening their distribution cycle. Regional Distribution Solutions move goods from Distribution Centres directly to dealers and channel partners. The organisation positions itself as a facilitator of supply chain intelligence — not as an entity that picks, packs, or ships goods. Businesses gain operational control while the organisation's systems provide the decision-support infrastructure.