Reply of complaining about receipt of different goods

HARRINGTON INDUSTRIES

125, Wales Road ,

SYDNEY

Ref. No. KI/17/1103 Date: 9th Sept. 20……

M/s. Carlton Furniture Co.,

34, North Hill Road ,

Melbourne

Dear Sirs,

We have received your letter dated 1^st September, 20…and are sorry to learn that You have received a difference consignment altogether.

This consignment was meant for M/s. Gibson Furniture Mart, Liverpool but owing to wrong marking of R/R No. by Railway Staff, the two consignments got exchanged with one another.

Our representative Mr. Rex Henchman, has today flown to Liverpool and after getting your consignment booked, he will visit Melbourne and deliver the fresh R/R to you. He will also arrange to re-book the goods for consignment received by you to Liverpool .

The amount of US %50 has been credited to your account and will be adjusted in our next bill.

We regret once again for the inconvenience caused.

Thanking you,

Yours faithfully,

For Harrington industries

Manager.