Using the Eftpos machines

The maximum amount that we can put on someone's account is $250. If they are wanting more, we have Gift Cards.

• SYSTEM OBJECTIVE: Every eftpos transaction is correctly put through

• ACCOUNTABILITY: Reception staff and anyone checking out clients

• SYSTEM STANDARDS:

• No one is to share the eftpos password or safe password

• SYSTEM TRACKING: Salon Coordinator 

• STAFFING / SKILLS REQUIRED: Reception Staff

• RESOURCES, EQUIPMENT AND SUPPLIES: Eftpos machine

• INFORMATION:  

• The eftpos machine should already have been logged onto by salon manager / coordinator 

• If it is logged out, ask the salon coordinator or manager to sign into it. 

STEPS: 

• When checking out a client or using the point of sales system, ask them if they would like to pay via eftpos or another form of payment

• If they ask for split payment, that is fine - there will be instructions on point of sales in this website. 

• Type in the amount that they need to pay on the eftpos machine while verbally confirming the amount with them.

• Let the client know that there is a $0.96% surcharge and tell them the total amount with this included

• Skip past the 'tip' screen unless they have asked to leave a tip

• Face the eftpos machine towards them so that they can see the amount that they are paying

• The eftpos machine will likely not work unless the card is tapped at the very top of the eftpos machine where the Wifi and tapping card picture is 

• Ask them if they would like a physical or emailed receipt. 

• If they have asked for a physical receipt - hand it to them and reprint one for the salon. Put that reciept on the spike next to the main computer