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Learning how to consult a client well can be the difference between a happy and not so happy client.
Learning how to consult a client well can be the difference between a happy and not so happy client.
Video on consultation
Video on consultation
There are a few different techniques for consultation and they may vary from salon to salon.
There are a few different techniques for consultation and they may vary from salon to salon.
There are many important factors in consultation, but the most important thing is: LISTENING.
There are many important factors in consultation, but the most important thing is: LISTENING.
Listening doesn't just include hearing what the clients say, but analysing what they say based on all the other information presented to you, including, body language, previous hairdressing experiences and emotional intelligence.
Listening doesn't just include hearing what the clients say, but analysing what they say based on all the other information presented to you, including, body language, previous hairdressing experiences and emotional intelligence.
Use what ever you can to gain as much information from a client as you can.
Use what ever you can to gain as much information from a client as you can.
Practice and experience will help perfect consultations.
Practice and experience will help perfect consultations.
Here is a list of questions for a short haircut you could start using:
Here is a list of questions for a short haircut you could start using:
How are you today?
My name is>>>>>>>>>>>>>> and I’l be doing your hair today.
So what are we doing with your hair today?
How long has it been since your last haircut?
How short do you normally go?
Do you like it quite short, like when they use the clippers ( use the hand motion of using clippers)
Do you like it clean cut or tapered at the back ( once again hand movements at the back of the head)
Were you happy with the last haircut
Do you have a regular hairdresser you see?
Do you have any work restrictions with you haircut?
How often do you shampoo your hair?
How do go about styling your hair?
Do you use products, if so, which ones.
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