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Ms Monaco Hub
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Policies and Procedures
Salon Policies
Core Values
01. What we are about
02. Salon Mission and Vision
03. Standards Summary
Company Policies
Professionalism
Customer service
Privacy and Confidentiality
Workplace Policies
Daily Huddle
One on one Meetings
Computers, Internet and Email Policies
Phone Use: Salon and Mobile
Health and Safety
Use of Video and still Photography
Personal Hygiene
Physical Wellbeing
Bullying Policy
Mental Wellbeing
Employment Policies
Banking, Tax, Super and Personal Details
Induction
Probationary Period
Pay Period and Pay Day
Taking Sick Leave
Applying for Leave
The Hairdressing Award
Policies and Standards
Health and Safety
Bullying
Chemicals and Substances
Cleaning Products
Hairdressing Chemicals
Hazardous Chemical Register
Equipment
Electrical
Gloves
Razor Blades
Scissors
Material Safety Data
Olaplex
Kevin Murphy MSDS
Salon Co-Ordinator
IPADS
Turn on Eftpos Machine
Processing Leave Applications
Supporting the Staff
Morning Huddle
Client History Daily for Staff
Update Service Notes
Client Comfort
Breaks For Staff
Finance
Processing Pays
Weekly Figures
Stock Management
Stocktake
Stock Bin
Managing Stock Budget
Out of Stock Follow Up
Meeting With Reps
Slow Moving Products
Product Merchandising
Update Xero Stock Costs
Ordering
Receiving Stock
Reports
Client Retention
Referring Clients
Client Demographics
Top Selling Products
Product Sales
Non Return Clients Report
Reception
Turning On Computers
Salon Emails
Using the Eftpos Machines
Taking Payments Over the Phone
Answering and using the Phone
Listening to Voicemails
Client Running Late Phone Call
Multiple Phone Calls
Transferring calls to the mobile salon phone
Accessing the Wifi Password
Changing the Wi-Fi Password
Client Diary
Walk in Client Sales
Appointments
Quotes for Hair Services
Making Appointments
Manage Appointment Schedule
Appointment Confirmations and Deposits
Deposit Required Text
Confirmation Text Required
Texting Clients
Reading and Responding to Texts
Stylist Running Late Text Message
Checking the Till / EOD
Eftpos amount higher than Client Diary Amount
Client Diary amount Higher than Eftpos amount
Cash In Safe
Marketing
Before and After Photos
Social Media
Tiktok
Social Media Messages and Enquiries
External Marketing
Create Social Media with Canva
Google Reviews
Marketing Calendar
Photography for Content
Schedule Social Media Posts
Internal Marketing
Follow Up Calls
Non Return Clients Contact
Thank You to Referring Clients
Welcome Letters / Packs
Client Journey
Greet and Seat
Greeting Clients
New Client Form
Consultation Forms
Offering Refreshments
Consultations
Care Guarantee
Colour Services
Foiling
1/4 Head Foils
1/2 Head Foils
Full Head Foils
T Section
Balayage
Full Balayage
Re-Touch Balayage
Baby Lights
Money Piece
Tinting
Hairline TInt
Full Regrowth
Toner / Gloss
Caping up
Mixing Colour
Mixing Lightener
Ends Colour
Scalp Bleach
Passing Up
Root Shadow
Using The Butterfly
Basin Services
Hair Treatments
Olaplex Stand Alone Treatment
Kerastase Revive
Kerastase Fusio - Dose
Kerastase Rituals
Shampooing Men
Head Massage
Tint Colour Removal
Seating Clients at Basin
Shampooing Female Long Hair
Rinsing Foils
Wrapping the Hair
Hair Cutting Services
One Length Above Shoulders
One Length Below Shoulders
Long Square Layer
Long Round Layer
Graduation
Short Square Layer
Short Round Layer
Scissor Over Comb
Styling
Waves
Round Brushing
Straightening
Pin Curls
Drying Off
Checking Out Clients
Bar Area
The filtered Tap
Opening the Bar
Bar Shutdown
Beverages
Water Trays
Making Coffee
Making Tea
Alcoholic Beverages
Dehydrating Fruit
Juice / Soft Drink
Wash Lounge
Reusing Colour Gloves
Apprentices
Laundry
Loading the Washing Machines
Open / Close Salon
Open salon/ Morning Duties
Close / Shut Down list
Cleaning
Equipment
Basins
Blow-dryers
Brushes
Capes
Clippers
Combs
Scissors
Tint Bowls
Tint Brushes
Towels
General Cleaning
After clients
Back room sink
Work benches
Cleaning the mop
Cutting chairs
Mirrors
Retail shelves
Rubbish
Weekly Duties
Training and Assessment
Training and Assessments
Assessment Planning
Basin Procedures
Shampooing
Conditioning Treatments
Head Massage
Olaplex Stand-Alone Treatment
Rinsing Tint/Colour
Removing and Rinsing Foil
Rinsing Bleach
How to Videos (Hairdressing)
Consultation
Haircutting Help And Advice
Mens Haircuts
Short Mens Haircuts
Sustainable Salons
Hair Bin
Metal Bin
Plastics Bin
Paper Bin
How to Ms Monaco Hub
System Template
Creating the Systems within the Website
Exemplar Written System Template
How to create and edit system videos
Links
New Staff Members QR Code
Ms Monaco Hub
Basin Procedures
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