Walk-In Client Sales

• SYSTEM OBJECTIVE: All staff are able to put through a sale when a client walks through the door only wanting a product and not a service. 

• ACCOUNTABILITY: Reception Staff / All Staff

• SYSTEM STANDARDS:

• Always ask their name and check if they are a regular client so you can put the sale under their stylist's name.

• If a stylist has recommended this client products that they have come back in to purchase, it is NOT acceptable to put the sale under your own name.

• If you sell a client a product (i.e) they don't know what to buy and you advise them on what will be good for their hair - you can put the sale under your name. 

• SYSTEM TRACKING: Salon coordinator

• STAFFING / SKILLS REQUIRED: Reception skills

• RESOURCES, EQUIPMENT AND SUPPLIES: Computer or iPad, client diary open, product or item to sell

• INFORMATION:

• If a client has been recommended a product by a stylist and they are coming back in to purchase it - it will often be written down under their notes. 

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