GREET AND SEAT

• SYSTEM OBJECTIVE:

• ACCOUNTABILITY:

• SYSTEM STANDARDS:

• No mobile phones to be used in the salon

• Always stand up and acknowledge a client

• Follow the scripts

• Watch the training video

• SYSTEM TRACKING:

• STAFFING / SKILLS REQUIRED:

• RESOURCES, EQUIPMENT AND SUPPLIES:

• INFORMATION: Clients come into a salon for services. They are paying us to do that work. We need to treat every single client that walks through the door like a family member. Always be friendly and warm towards clients. Do not judge a client by their looks, you never know who they may be.

STEPS:

Step 1:Stand up and acknowledge the client

Step 2:" Hello, How are you? "

Step 3:" Do you have an appointment today? "

 Step 4:Mark them off in Shortcuts or make  them an appointment.

Step 5: If they have an appointment: " Great come on through."

Step 6: " Can I take any bags for you or hang up your jacket? "

Step 7: Sit them down by pulling the chair out for them.

Step 8: Get magazines immediately

Step 9: Ask for a refreshment

Step 10: Inform the staff member doing the client

Step 11: Get everything ready for the job to be done, towels, cpc's, brushes etc.

Step 12: Give the client a client information card and Care Guarantee if necessary.