Seating Clients at the Basin

• SYSTEM OBJECTIVE:

• ACCOUNTABILITY:

• SYSTEM STANDARDS:

• Follow manufacturers instructions for the basins and the reclining chairs

• Guide / direct the client to the preferred basin.

• Remove bulky jewellery

• Loosen ties and top buttons

• Remove hearing aids

• Remove glasses

• Clients caped up correctly

• Clients guided into the basin ensuring only the neck is on the basin neck rubber. No towels to be touching the neck rubber.

• Check with the client if they are comfortable

• Ask the client if they want the electric massage or heater on if available

• SYSTEM TRACKING:

• STAFFING / SKILLS REQUIRED:

• RESOURCES, EQUIPMENT AND SUPPLIES:

• INFORMATION: The basin area and services in the salon is potentially the first experience a client is going to have in the salon. Correctly seating a client at a basin is important to ensure the best outcome for the client in regard to comfort and the service itself.

The way clients are seated at the basing is important for the following reasons:

1. Client comfort

2. Protection from water and chemicals

3. Access to hair for services