NexGo

To make it easier for support agents to troubleshoot issues and help customers, we now have the ability to remote control some of our devices. The remote control currently supports the following Android Products:

Pico (NexGo)

How to differentiate between the devices?

We can differentiate between the types of devices based on the Serial Number:

Nexgo (for Pico Only, the serial number start with "N"). Example: N620W300146

How to identify the device that the client is using?

To identify which type of device the client is using, we can always ask the client to share the serial number, which can be found in:

Written at the back side of the device.
Written in the setting page of the device.

How to access the remote Control feature?

How to access Nexgo (Pico) Devices remote control:

Access the Nexgo Cloud control website https://sso.nexgoglobal.com/ via the invitation link sent to your email (for first time login).
Click on "Device List" on the left.

Write the serial number of the device (obtained from the client) and use it to search for the device.

Click on the device once you find it.

Click on "Settings" and than "Remote Assistance".

Ask the client to accept taking control by clicking "Agree".
Now you have control over the device.

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