Common Cases

Sanad:

Mismatched values, missing transactions:

• Double check if the orders contain combos or if there are any taxable discounts as these do not get picked up by Sanad due to not being supported by them.

Sync Issues:

• Sync only happens at End of day. Can be adjusted and set by contacting Sanad or asking them to manually sync.

Xero/Quickbooks:

Sync Issues:

• Logout then login from middleware (sync page).

• Clear browser cookies.

• Make sure there is no empty entry in the mapping.

• Refresh the mapping then save.

• If it still didn’t work have the client provide a screenshot of the error by clicking on Sync Management > Sync History > View Notes.

Chatfood:

Sync Issue:

• Check the Chatfood Settings page and ensure Menu Group and Delivery Charged mapped correctly.

• Ensure Chatfood Menu Group is created correctly with no sub-groups.

• Make sure the branch is configured with the correct Chatfood Outlet ID/Client ID/Client Secret.

• If all the above is fine, test making a new Chatfood group and add 1 product and let the client run it with that one product to see if it works as there might be an issue with the picture added to the product within the group.

Orders missing:

• Ensure the orders arrive to the console correctly and fine. Make sure to follow the Accept Online Orders Article for reference of how to ensure all devices accept online orders.

• In the cashier app, click HOME > Sync Data.

Jahez: 

Sync Issues:

• Check if group is done correctly, products added to it, and that a manual sync has been done via Jahez.

• Check if the product is not disabled in branch.

• Check if the integration set up has been fully completed properly (including sending Branch ID to Jahez)

Orders Not received / Incorrect Value / Incorrect

• Check if Online Ordering is enabled properly.

• Have them reach out to Jahez directly first the issue is from Jahez end.

Price Not reflecting properly:

• Jahez portal will not override the prices set in Foodics system. It will rely on the prices set in the Foodics system. A workaround solution for the client is to change the prices in Foodics to be matching the price meant for Enabill, then create a price tag for the original pricing and via cashier settings enable Force Select Price Tag.

EasyMenu:

Sync Issues:

• All Sync with EasyMenu is done manually, make sure the client already did a manual sync by going to EasyMenu Portal > Foodics Settings > Pull your restaurant menu from Foodics.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Ring n Bring Resto:

Sync Issues:

• All Sync with Ring n Bring Restro is done manually, make sure the client already did a manual sync by going via the console to Marketplace to Ring N Bring Restro Merchant Panel > Login > POS Integrations > Foodics Connect Button > Authorize Ring n Bring Resto > in dashboard select the branch / Menu Group / enable Foodics Menu as Main Menu flag.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Enabill:

Price Mismatch:

• Enabill Dashboard will not override the prices set in Foodics system. It will rely on the prices set in the Foodics system. A workaround solution for the client is to change the prices in Foodics to match the price meant for Enabill, then create a price tag for the original pricing and via cashier settings enable Force Select Price Tag.

Menu not Updated:

• Enabill requires manual syncing, it will not do automatic sync. Client will require to login Enabill Dashboard and update manually.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Koinz:

Integration not working:

• Make sure the settings between Koinz and Foodics are consistent. The taxes, Delivery zones per branch, delivery charges per branch per delivery zone, working hours, payment methods, etc.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Mrsool: 

Menu not updating with new products:

• Check if the new product contains the correct product tag “Mrsool”

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Shgardi:

Sync Issues:

• All Sync with Shgardi is done manually, make sure the client goes to Shgardi’s Portal page > Login > Third Party Integrations > Foodics  > Sync Menu Updates.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Locate:

Sync Issues:

• All Sync with Shgardi is done manually, make sure the client goes to Locate’s Portal page > Login > Foodics > Settings  > Synchronize Food Items > Save.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

The Chefz:

Integration not working:

• Did the user enable Tax-inclusive pricing? That is the only method accepted by The Chefz

• Have the branch working hours been set properly from within The Chefz?

Issue with preparation time:

• Prep time is a requirement by The Chefz, if left black it will default to 30 minutes.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Tkyr:

Critical Points

• Combos will not work with Tkyr.

• Each Modifier option can only be selected once, not multiple times.

• Charges/Discount will not be reflected in Foodics.

• Product images will not be synced from Foodics

Sync Issues:

• New Items will not update unless manual sync done with coordination with Tkyr.

• Modifier relationships to the product will not update unless coordinated with Tkyr.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

N.Go:

Known Issues:

• Timer begins before the order is paid for.

• Arrived at destination button does not notify the cashier of customer’s arrival

• Large Menu update will require redoing the sync all over again which requires us to contact our N.Go support team to reset the integration.

Order Not received:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

Deliveroo:

Notes:

• Combos do not work with Deliveroo.

• Menu Group and Order Tag is required for the integration to work

• Image of the Menu Group is the image that will appear in Deliveroo

• Manual Syncing is required via Deliveroo integration settings page to update the menu.

Order Not received:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

FineDine / Wifi Smart Menu / Smart Menu / Kol / Florinz / O’yah / Nugttah / Tiro / Cofe / Bonat (Pick Up) / Ruut / Foodbit / Mukafaat / Kawkab / Arabot:

Orders Not received / Incorrect Value / Incorrect

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

iWaiter:

Menu Sync issue (Adding/editing/deleting/(de)activate/Tax update)

• Login to iWaiter Dashboard.

• Click on the Integration tab from the left menu bar.

• Click on Update Integration under Foodics logo.

• You will receive an SMS when your update is done.

• After receiving the SMS, go to the same page and click on Activate Now.

Orders Not received / Incorrect Value / Incorrect

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Taker:

Common Notes:

• Menu Group must be “Taker” for it to work.

• Combos are not supported.

• Product prices must be Fixed Price (For cases where price is not showing)

• Open Delivery Charge must be created and named “Taker Delivery Fee”

• Daily Sync is carried out every day at 4:00 AM. If you need to immediately reflect a change in the menu, then you need to re-sync manually.

• The Daily Sync will only be completed on selected entities in the list: Names, prices, working hours... So, unselected checkboxes will not be affected by the Daily Sync

Order Not received:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

Zyda:

Common Notes:

• Zyda account must not be integrated with any other POS and Currency matching.

• Combos are not supported.

• Product prices must be Fixed Price (For cases where price is not showing)

• Open Delivery Charge must be created and named “Delivery from Zyda”

• Branches must be created in Zyda and adding the corresponding Branch ID in the External ID field within Zyda Dashboard

• The Daily Sync will only be completed on selected entities in the list: Names, prices, working hours... So, unselected checkboxes will not be affected by the Daily Sync

Order Not received:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

MBSHR:

Sync Issues:

• All Syncing is done automatically. On first sync however please note that you have to sync twice. Once for Categories and once for the Product & modifier options

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue.

Fooder:

Sync Issues:

• All syncing is done manually. Any updates to the menu will require the client to go to Fooder Portal and sync to the relevant area. If the branch only was updated, then they will need to sync only the branches, if the menu was changed, they need to sync the menu, etc.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue

Deliverect:

Integration issue:

• All prices must be tax inclusive, make sure the clients enabled it for it to work

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue

Otter:

Integration issue:

• Order updates done in Foodics will not reflect in Otter. It will require client to manually update the order from Otter’s Order Manager website.

• Open charge required for delivery fees

• Order Tags is required to be able to segregate and filter the various entities being used.

• Multi-Locations require us to obtain the authentication link and external store ID(s) from Otter website (Not foodics)

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue

FeedUs:

Integration issue:

• To Sort the menu, clients will need to update sort the products in the Urbanpiper Menu group from within Foodics.

• Tax Inclusive setting is required if client is using more than one tax amount.

• Delivery charges will need to be a fixed amount to work properly.

• Branch should have the correct opening/closing time as well as Location (Lat/Long)

• Products Tags are required to tag the product to display Veg, non-veg, egg, etc.

• Price tags are required if need to use different pricing. Please follow the guide as it requires correct spelling for the price tag’s name.

• Out of Stock entities will not update automatically during Menu Sync.

• Order must be Marked (Cashier App > More > Mark ready) as ready if no KDS is being used otherwise a bump from the kitchen should be enough.

Order Not received / Incorrect Value / Incorrect:

• Check if orders are found Pending in the console.

• If found, consult Online Ordering Article.

• If not found, have the client reach the 3rd Party (App Company) regarding the issue