How to Configure

How to Configure Pay at table:

Configuring pay at table helps customers check the menu items available for them at their table and pay their bills. This helps in reducing the time and effort required for customers to navigate through a large menu and also ensures that customers only see the menu items that are relevant to them. This enhances the overall ordering experience for customers and helps restaurants keep their menu offerings organized and easily manageable.

To assign a menu group to a table, follow these steps:

1. Click Manage.

2. Click More.

3. Click Pay At Table.

4. Activate "Allow customers to view menu in the app." in case customers are allowed to view the menu on the app.

5. Insert the digital menu URL from Foodics Online Dashboard.

6. In case there is no digital menu available, click here to upload your PDF menu.

7. Here to insert the payment method that will be used when customers pay at table.

8. Customize your app to match your brand by selecting the Theme Color

9. Here to insert the logo of your business (Recommended size: 240x240 JPG, PNG. Max size: 2MB)

10. Here to insert the Cover Photo (Recommended size: 640x320 JPG, PNG. Max size: 2MB)

11. Here to select the Default language

12. Here to activate if customers are allowed to tip waiters directly through the app

13. Here to set if there is no default tip %

14. Here to set if the default tip percentage is 3%

15. Here to set if the default tip percentage is 5%

16. Here to set if the default tip percentage is 10%

17. Here to paste your Google Review link below to get your customer’s feedback How to get Google Review link?

18. Click here to disable Disable Pay at Table

Configuration Process issues & Solutions

Digital menu not working

Check if the URL is a foodics online digital menu URL. If not, the client must use a Foodics Online digital Menu URL, it does not accept external URLs

If it is a foodics online URL, make sure he is using the correct digital menu link from the foodics online portal.

If all is correct but digital menu is still failing to work, collect client information and account number, and raise it to RMS escalations with screenshots
Clients are not able to order via digital menu

Yes, currently the digital menu does NOT accept ordering. Only viewing.
PDF menu not getting uploaded

Check PDF size. Max limit is 20mb.

If file size is correct, try printing the pdf as a pdf and use the new PDF file. If still fails, try any other PDF file to make sure if the issue is with the uploader or the file.

If the issue is with the uploader, collect client information and account number, and raise it to RMS escalations with screenshots of the console including CTRL+SHIFT+J Screenshots as well.
Menu set up but not showing in the mobile app

Check if “Allow customers to view the menu in the app” is enabled. If it is, download a new QR from the console, then scan the URL yourself and see if its still not showing.

If still not showing, collect client information and account number, and raise it to RMS escalations with screenshots of the console including CTRL+SHIFT+J Screenshots as well.
Table Payments cannot be deleted from Payment Methods

This is intended, you are unable to delete the table payments in payment methods once this is active.
Logo/Cover Photo upload issues

Logo maximum size is 240x240, file type JPG or PNG, and max size limit is 2mb

Cover photo maximum size is 640x320, file type JPG or PNG, and max size limit is 2mb

Still photos not uploading or appearing in the app? collect client information and account number, and raise it to RMS escalations with screenshots of the console including CTRL+SHIFT+J Screenshots as well.
Default Language not reflected in the app

collect client information and account number, and raise it to RMS escalations with screenshots of the console including CTRL+SHIFT+J Screenshots as well.
Waiter tip issue

If its not showing up, please make sure the customer enabled “Allow Customers to tip the waiter through the app”

If its still not showing, of the default option is not locking, then collect client information and account number, and raise it to RMS escalations with screenshots of the console including CTRL+SHIFT+J Screenshots as well.

Please note: we cannot adjust or change the tip % value. Currently, tips can only be 3%, 5%, 10%.
Customer Feedback issue:

If the issue is that the Feedback is not appearing in the app, we must check if the customer placed the correct URL in the console at Manage > More > Pay at table.

If the URL is correct from google but it's still not appearing or it's directing to the wrong website, collect client information and account number, and raise it to RMS escalations with screenshots of the console including CTRL+SHIFT+J Screenshots as well.
Check Receipts QR issues:

If the QR is not printing at all:
- Check if the settings are enabled on the console at Manage > More > Pay at table + Sync Data on the cashier
- Ensure the client is attempting to “Print check” not trying to close the order.

If the QR is printing but it's not working?
- Check the quality of the print, try to scan the photo yourself and if you are able to access the table. If it works for you, then it should work for the customer. It might be the client’s internet. If the print is not clear, then the printer needs to be troubleshooted.

If the printer is clear but the QR is not taking you to the Pay table website, collect client information and account number, and raise it to RMS escalations with screenshots of the console including CTRL+SHIFT+J Screenshots as well.
NFC Related issues:

NFC works similar to pay at table. It a url being sent to the device via NFC instead of using Camera and scanning a QR code. This can be done via 3rd party app to send the URL to the NFC tag/card.

Here is an example website of how to do it.

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