PN Process Flow (Updated)

Sep 22, 2026 · @Someone

Key concept: السند vs التنفيذ

A PN has two separate parts, and each is cancelled by a different party. Every request must state clearly which one it is about.

السند (Nafith)

التنفيذ (Najiz execution)

What it is

The promissory note the client signed in Nafith

The court execution request filed on the سند through Najiz

Who cancels it

Foodics Billing, directly in Nafith

The court only. Foodics cannot cancel it

When the client pays Foodics (before execution)

Billing cancels it after our request

Not applicable, no execution exists

When the client pays the court

Billing cancels it after our request

Closed automatically by the court within 5 working days

If it is not closed

Escalate through the macro to Nawaf

The client follows up with the court through Najiz

Routing and ownership

All PN-related requests go to Nawaf Almutairi through the macro. Nawaf routes each request to the right person in Billing within 1 working day.

•         Never open a side conversation directly to Billing.

•         Always use the macro, so the request reaches Nawaf with every required field.

1. Final reminder to the client

Nawaf calls the client to collect the overdue invoices. If the client doesn't pay, a WhatsApp final reminder asks them to pay within 5 days.

The message must include:

•         ONLY the due invoice amount shown in Salesforce (Order Over Due Amount), not the full PN amount

•         Foodics IBAN

•         SANAD ID

•         A request to attach the Proof of Payment (POP) as a PDF

At this stage, the client pays directly through Foodics. No court involvement yet.

2. Client pays within 5 days

1.       Collect the POP from the client as a PDF.

2.       Raise the macro COE Support 2.0 → Requests → Billing → Request to Close PN to Nawaf.

o        Request type: إلغاء السند (Nafith)

o        Paid through: Foodics

3.       Billing cancels the سند in Nafith.

Outcome: the سند is cancelled and no legal action proceeds. The lawyer is not involved at this stage.

3. Client does not pay within 5 days

The Foodics Billing team sends the client's information to the Foodics lawyer.

4. Client pays after lawyer escalation, before execution (final chance)

If the client pays after the case reached the lawyer but before an execution request is filed in Najiz:

1.       Collect the POP from the client as a PDF.

2.       Raise the macro COE Support 2.0 → Requests → Billing → Stop PN Before Court Action to Nawaf.

o        Request type: إلغاء السند (Nafith)

o        Paid through: Foodics

3.       Billing asks the lawyer to stop the case and cancels the سند in Nafith.

Outcome: the case is stopped and the سند is cancelled. If payment is not received, the case proceeds to execution.

5. Execution through the court (التنفيذ)

Once the lawyer files an execution request in Najiz, the client must pay the full PN amount through the court, not Foodics.

The full PN amount includes:

•         All overdue invoices

•         Future unpaid or unbilled invoices tied to the contract (for example, renewal invoices not yet issued)

This is the Total Unpaid / Unbilled Balance in Salesforce. The client can see the execution request and the amount in Najiz.

6. Client pays through the court

When the client pays the court, two things must close: the execution and the سند.

1.       Execution (التنفيذ): the court closes it automatically within 5 working days and transfers the amount to Foodics. No action from Foodics.

2.       السند: collect proof of the court payment (a Najiz screenshot showing 0 remaining) and raise Billing → Request to Close PN to Nawaf.

o        Request type: إلغاء السند (Nafith)

o        Paid through: Court

o        Include the execution request number (رقم طلب التنفيذ)

If the execution is still open after 5 working days, guide the client to follow up with the court through Najiz. Do not escalate internally, since no one at Foodics can close an execution.

Special case: client paid Foodics after execution

If the client pays Foodics directly after the execution request was filed:

1.       The amount received by Foodics Billing is put on hold.

2.       Guide the client to pay again through the court, not Foodics. Paying Foodics does not close the execution.

3.       Once the court payment is confirmed, raise COE Support 2.0 → Requests → Sales → Request a Refund to Nawaf to refund the amount paid to Foodics.

Verifying the PN stage

The PN tracking sheet is outdated and should not be used to verify the stage.

•         Ask the client for the Najiz message or the execution request number (رقم طلب التنفيذ).

•         A Nafith notification or the WhatsApp final reminder is not a court message.

•         No execution request number means the case is not confirmed as executed. Check with Nawaf before advising the client where to pay.

Key Salesforce fields (Order level → specific branch)

Field

What it means

When it's used

How to verify

Order Over Due Amount

Due amount for the branch, based on overdue invoices

Communicated to the client in the 5-day reminder (stages 1–4)

Related Quick Links → Invoices, review each overdue invoice

Total Unpaid / Unbilled Balance

Full PN amount: all overdue invoices plus future unbilled invoices on the contract

The legal claim once the case reaches execution (stages 5–6)

Compare with the سند value in Nafith

Macro template: Request to Close PN

Subject: P3 | <Account#> | Request to Close PN. Keep one request type and delete the other.

• Request type (نوع الطلب): إلغاء السند (Nafith) / إلغاء التنفيذ (Najiz)
• Paid through: Foodics / Court
• سند number (رقم السند):
• Execution request number (رقم طلب التنفيذ), court payments only:
• Foodics account number:
• Customer phone number:
• Salesforce link:
• Proof attached: POP (PDF) / Najiz screenshot showing 0 remaining
• Case details:

SLA 5 Working Days

Important notes

•         Never ask a client under execution to pay Foodics. Court payments go to the court only.

•         Always verify the PN stage before advising the client.

•         Always state clearly in the request whether it is إلغاء السند or إلغاء التنفيذ.

•         Foodics cannot cancel an execution. Only the court can.

•         All PN macros go to Nawaf. Never open side conversations directly to Billing.

•         Do not promise PN closure without Billing confirmation.