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Before we proceed, we need to make sure that if the client is calculating using till reports, to ensure to account all till reports of the same duration as there might be more than 1 employee at the same time. Once checked, we need to look at the following:
Are all the orders uploaded to the console?
Home > DiagnosticsÂ
If yes -> Check if there are more than 1 cashier set up as MAIN cashier in the branch.
Manage > Branches > Click on desired Branch > Scroll down to Assigned DevicesÂ
     * If all orders are not uploaded, make sure all orders are uploaded to the console.
 Note: 2 main cashiers, not 1 main and 1 sub cashier. Main cashiers record payments separately.Â