Manage FAQ

1- How to change cashier language to Arabic language and also products?

From the console, go to: Manage >> Users >> Select the user >> Edit user >> Language >> Change to Arabic. Ensure that "Display Localized Name" is checked.

2- The cashier forgot to access the cashier app on the iPad. How can he access it with the same login?

He cannot log in with the same login if no one remembers it, but you can create a new login by following these steps:

From the console, go to: Manage >> Users >> Select the cashier >> Edit user >> Under "Log in Pin" set a new 5-digit PIN or generate a random one >> Save. From the cashier app, sync users.

3- I'm a branch manager and forgot the password on the website. How can I access it?

First, you should contact the owner account who has access to the console.

From the console, go to: Manage >> Users >> Select the user >> Edit user >> Change password.

4- I am an account owner and I have a new employee as a cashier. I already created roles and a user for him, but how can he access the cashier app?

From the console, go to: Manage >> Users >> Select the user and make sure App access is green >> Edit user >> Under "Log in PIN" set a 5-digit PIN or generate a random one >> Save. From the cashier app, sync users. 

5- I am an account owner and I want to change the console language to Arabic. How?

From the console, go to: Upper right corner >> Click on the account >> Change the language to Arabic >> Save changes. 

6- I have a new iPad and I want to install the cashier app. How?

A- First, make sure the orders are uploaded from the cashier app on the old iPad: Home >> Diagnostics >> From sync make sure "Orders Pending Sync" is zero(0) >> Log out and close the app >> Delete the app from the iPad.

B- From the console, go to: Manage >> Devices >> Cashier >> Select the cashier you want to install and make sure the status is USED >> Scroll down and select "Deactivate the device."

C- Go to the new iPad, download the latest version of the Cashier app, enter the account number and the cashier code that shows in the console (green) after activation it will show as USED.

D- After logging in as a cashier, you can retrieve active orders by:

From the bottom, ORDERS >> From the top, SYNC >> From the calendar select the next day and click "sync" at the top >> then all active orders will show below.

7- I have a waiter and I don't want him to do payment transactions. How?

From the console, go to: Manage >> Roles >> Select the role for the waiter >> At the bottom, uncheck "Perform Payment" >> Save. From the cashier app home, exit and sync users. 

8- I have an issue with the cashiers' shifts. When the cashier ends his/her shift with "close till" and enters the currency amount, it shows an error message (no authority to close the till with active order). How?

From the console, go to: Manage >> Roles >> Select the cashier role >> Edit role >> At the bottom in "Cashier App Authorities" check the option "Close Till/Shift With Active Orders" >> Sync users.

*Please apply these steps for all cashiers with this issue.

9- I want to delete a branch in the console. How?

First, you should delete orders and transactions, then you can delete the branch from the owner account only. 

10- I have a pizza restaurant and most of the orders are pick-up and delivery. I want the orders only for pick-up and delivery and the default is pick-up. How?

From the console, go to: Manage >> Devices >> Select the cashier >> Edit device setting >> Under "Default Order Type for New Orders" select "Pick up." From "Disabled Order Types" select "Delivery" & "Drive-thru" >> Save >> Sync data.

...and so on for the remaining items.

10- The printer does not print the receipt automatically after closing the order and payment, and it is reprinting the old orders. Why?

From the console, go to: Manage >> Devices >> Select the cashier >> Edit device setting >> Scroll down and uncheck "Disable Automatic Receipt Printing" >> Save >> Sync data. 

11- I have a cashier and sub-cashier in the same branch and place, sometimes some customers have the same call number with different orders. How can we avoid this issue?

You can apply this from the console by going to: Manage >> Devices >> Select the cashier >> Edit device setting >> Scroll down and check "Use Call Number from Master Cashier" >> Save >> Sync data. Do this for both the cashier and the sub-cashier. 

12- I have a call center, but the cashier app does not receive call center and online orders. Why?

From the console, go to: Manage >> Devices >> Select the cashier >> Edit device >> Scroll down and check "Receives Online Orders" >> Save >> Sync data. Also, from "Edit Branch" check if it is applied. Ensure that the cashier has an internet connection. 

13- When a discount is applied, it shows an error (discount requires customer info) and I want the discount for all. How?

From the console, go to: Manage >> More >> Settings >> Cashier app >> Scroll down and uncheck "Discount Requires Customer Info" >> Save changes >> Sync data. 

14- I applied a 100% discount at the cashier but still, the total is not zero. Why?

From the console, go to: Manage >> Discounts >> Select the 100% discount >> Edit discount >> Scroll down and uncheck "Taxable" >> Save >> Sync data. 

15- In the console, when I create a coupon, the discount does not show in the list. Why?

Because the type of the discount is order and product, a coupon applies only to order discount and product discount, and you cannot change the discount type after it's created. Please create a new discount either for order or product. 

16- I created a product discount but it does not show up in the cashier after choosing the products and already syncing data. Why?

The product discount applies when you select the product. 

17- (True/False) The discount will work even if the coupon end date has passed.

True.

18- When applying a coupon, it shows an error (no eligible product). Why?

From the console, go to: Manage >> Discounts >> Select the discount >> Scroll down to "Applies On Products" >> Make sure the product is added here >> Sync data. 

19- When applying a coupon and selecting the products, it shows an error (exceed number of products). Why?

From the console, go to: Manage >> Coupons >> Select the coupon >> Edit >> From "Number of Products" increase the number as you want, for example, 5 >> Save changes >> Sync data. 

20- I created a promotion and it is active and all conditions are true but still not working in one of the branches. Why?

From the console, go to: Manage >> Promotions >> Select the promotion >> Edit >> From down "Apply on Branches" make sure it is added >> Save promotion >> Sync data. 

21- (True/False) In a promotion, if the products' price is more than the fixed amount, the promotion will not apply.

True.

22- (True/False) The type of time events (fixed price, reduce price by fixed amount, increase price by fixed amount combo) will not apply because the combo is fixed already.

True.

23- (True/False) To ensure taxes are working, we should add tax to: branches, products, modifiers.

True.

24- How do we add tax VAT 15% to products?

A- From the console, go to: Manage >> More >> Taxes & Groups >> Create tax >> Set name (VAT 15%) >> Set rate 15% >> Apply to all types >> Save.

B- Create a tax group >> Name group VAT 15% >> and add tax (VAT 15%) >> Save.

C- Select the tax group VAT 15% and click the 3 dots >> Add to branches, add to products (will show 50 products only), add to modifiers >> Save >> Sync data.

25- How to add tax 5% for soft drinks (e.g., Pepsi)?

A- From the console, go to: Manage >> More >> Taxes & Groups >> Create tax >> Set name (SD tax 5%) >> Set rate 5% >> Apply to all types >> Save.

B- Create a tax group >> Name group Soft Drink Tax 5% >> and add tax (SD tax 5%) and tax (VAT 15%) >> Save.

C- Select the tax group Soft Drink Tax 5% and click the 3 dots >> Add to branches, add to soft drink products only (e.g., Pepsi, 7Up, etc.) >> Save >> Sync data.

26- When I try to create a purchasing transaction, some items are not available, but they are available in the inventory. Why?

You should link the items to a supplier, and they will show up, or you can adjust the settings in the console by going to: Manage >> More >> Settings >> Scroll down and uncheck "Restrict Purchased Items To Supplier" >> Save. 

27- I want the receipt printed with a barcode for E-invoice Zakat. How?

From the console, go to: Profile icon >> my Account>> Business Details >> Tax Number >> Enter the business Tax Registration Number >> Save. 

28- I want the Tax Registration Number to show up on the receipt. How?

From the console, go to: Manage >> More >> Settings >> Receipt >> Receipt Header >> Enter the Tax Registration Number >> Save. 

29- I have two branches, one in Dammam and the other in Qatif. I want to show in the receipt's welcome message "Welcome to Qatif Branch" for Qatif branch and "Welcome to Dammam Branch" for Dammam branch. How?

From the console, go to: Manage >> Branches >> Select the Qatif branch >> Edit branch >> Receipt Header >> Enter text "Welcome to Qatif Branch" >> Save >> Sync data.

Also, apply these steps for the Dammam branch.

30- I want to show the product price before tax on the receipt for all branches. How?

From the console, go to: Manage >> More >> Settings >> Receipt >> Receipt Settings >> From down check the option "Show Subtotal" >> Save >> Sync. 

31- I want to print the receipt in both English and Arabic languages. How?

From the console, go to: Manage >> More >> Settings >> Receipt >> Receipt Settings >> Print Language: Main & Localized >> Main Language: English >> Localized Language: Arabic >> Save >> Sync data. 

32- (True/False) If the cashier language is set to Arabic, then the receipt will print in Arabic.

False. The receipt will print as set in the Receipt Settings.

33- I added 3 tables in a branch but not all tables show up in the cashier app after sync. Why?

Make sure you select the same branch. From the cashier app, go to: Tables >> From the top right click Edit >> Hold the table and swing, you will see other tables. also check the device settings in the cashier that no table is selected in Assigned tables or it is added there 

34- I cannot return orders from last week. Why?

The maximum return period is one month only. You can change it by going to the console >> Manage >> More >> Settings >> Cashier app >> Make the return period unlimited >> Save changes >> Sync data. 

35- What is the difference between an order tag and a price tag?

Order Tag: An "Order Tag" is like a label or a special marker that helps you organize and sort your sales reports. It's a way to recognize and group orders together.

Price Tag: A "Price Tag" is like a little label that you can stick on a product to change its price. So, a "Price Tag" allows you to adjust the price of a product when applied.

36- Sometimes the cashier forgets to set the price tag. How can I prevent that?

From the console, go to: Manage >> Devices >> Select the cashier >> Device settings >> From down check the option "Force Select Price Tag" >> Save >> Sync data. 

37- Sometimes the cashier forgets to set order tag. How can I prevent that?

From the console, go to: Manage >> more>> settings >> cashier app >> From down check the option "require order tags for orders" >> Save >> Sync data.