Intersoft Report

Note: The regularl Username and Password for Intersoft Website is

https://crm.intersoft.sa/

Phone: 0580013421اليوزر:

S@portFdkc الباسورد:

We can check directly all the requests that are assigned to a certain terminal ID for example (Paper rolls & Maintenace) Requests and to decide if there is a delay or not:

1- Obtain the TID from the client that has requested Paper or Maintenace

2- Visit https://crm.intersoft.sa/Terminals/vTerminals#

3- Insert the TID in the search bar

4- Scroll down you will find all Intersoft requests related to this TID and when it was requested & its status

5- If the date passed 2 working days without actioning it

Raise it to Pay L2 as delay paper/maintenance complaint

6- You can check the status of the request

Pending: Means Intersoft tried to reach the client, but the client did not pick up the call
- You can also check "Last response" which indicates Intersoft comment
  - In this case, raise it to Pay L2 with the request of "Intersoft Call Back Request"
Closed: Means the request is done by Intersoft
Cancelled: Means the request is cancelled and new request should be initiated

If we had encounter with a client has a terminal request a maintenance and unfortunately the device is off, we can get the terminal ID from 2 ways:

1- Serial number from back then search in CRM intersoft

2- From any old receipt from the device

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