Terminal Pull-Out Process (Inactive Terminals → Intersoft)

Terminal Pull-Out Process (Inactive Terminals → Intersoft)

Purpose

This article explains the end-to-end process for handling inactive Foodics Pay terminals, the criteria for initiating a pull-out request with Intersoft, and the steps to follow if the customer resumes using the terminal.

When is a terminal considered inactive?

• A terminal is considered inactive if it has no transactions for more than one month.
  
  

Pull-Out Initiation Process

1. If the terminal remains inactive for over one month, a pull-out request may be initiated with Intersoft by Pay Ops
   
   

2. The terminal status in Foodics will remain Installed (not “Pull-Out Requested”) to allow flexibility in case the customer decides to reuse the terminal.
   
   

3. The pull-out request is tracked on the Intersoft portal. https://crm.intersoft.sa/Terminals/vTerminals#

Customer Reuses the Terminal

• The customer can resume using the terminal at any time without contacting COE for reactivation.
  
  

• Once transactions resume:
  
  

  • The terminal is considered active again.
    
    

  • There is no need to proceed with the pull-out.

Cancellation of Pull-Out Request

If the terminal is reused and transactions resume:

• If the client reuses the terminal and transactions resume, Intersoft is not automatically notified as Pay Ops will inform Intersoft manually
  
  

• If the client contacts Intersoft directly and confirms their intention to continue using the terminal, Intersoft will reach out to the Pay Ops team to obtain a confirmation.