Call Back Process

When performing outbound calls, the agent must start by introducing themselves and the company name clearly to the client.

      Example:

“Hello, this is [Agent Name] calling from Foodics. Is this a suitable time to talk?”

🧭 Step 1 – Confirm Call Timing

After the introduction, ask if it’s a suitable time for the call. Based on the client’s response, proceed as follows:

• ✅ If the client says the time is suitable:
  → Continue with the conversation normally.

• ❌ If the client says the time is not suitable:
  → Politely ask for the best day and time to call back.

🗓️ Step 2 – Recording Call Back Details

• If the client provides a specific date/time:
  → Register the callback information in the callback sheet (include client name, date, and time).
  → Ensure the follow-up call is made exactly at the requested time.

• If the client provides another day without a specific time:
  → Do not push for a specific time.
  → Simply plan to call the client on another day, but at a different time than the first attempt.
  
  Example:
  
  If the first call was made in the morning, schedule the follow-up call for the evening the next day
  
  

💡 Additional Notes

• Always maintain a polite and professional tone throughout the conversation.

• Ensure all callbacks are tracked accurately to avoid missed follow-ups.