Compliance criticals example 

Sharing Invoice related

1. • Asking for invoice security questions (to check the email of the owner or phone number)

   • Asking for which email is registered as the owner might need security questions

Pay related

1. • Requesting bank statements from the client if L2 didn't request it from you

   • Giving Financial details of pay without OTP check in Foodics Pay admin portal

   • Asking for which email is registered as the owner might need security questions

   • Canceling or deleting any feature such as Visa must be from the owner email

Business related

• Asking for CR and ID when not needed from the customer

• Deleting licenses, downgrades or churn must be from the owner's email only (Not allowed to be sent from another channel)

Troubleshooting related

1. • Using Upscope before asking the clients, you need to illustrate using the application

   • Screenshot the email inbox

   • Accessing the client's account is allowed only through (Upscope). Don't use Google Meet, any desk, .....etc.

   • Getting the client's credentials and passwords

General 

1. • Represent a role not your role in the company, Like I'm the manager ...