Apple

How to search for a client's credentials

1- Navigate to People

2- You then  go to the search bar and type in the customer's F5 number. All  their credentials should show up

Client claims he couldn't find the credentials in their emails, and wants me share it with them

1- Go to People

2- Search for the person Via F5 number

3- Click on the account and you will get profile details page

4- Click on "Create Sign-In"

5- Always try to re-send via Email first. If  that trick doesn't work, then you can use the download to download the credentials as PDF and share it with the customer. 

Client forgot his password and can't reset it, needs help?

1- Go the client's profile page

2- click on Reset password

Client claims that the person who had the mobile number with the OTP left or needs to change the OTP phone number

1- Go the client's profile page

2- click on More

3- Click on Reset Phone Number

4- The client will be asked to change phone number on the next login, no OTP needed until phone number is changed. 

The person who controlled the email left the  company, I want to change the contact email

1- Go the client's profile page

2- click on Edit

3- Change the email in Contact Email

4- Save

5- You can then do a reset password or create-sign in  to provide them with credentials on new address.

No credentials found in the MDM, I need to create it. How?

1- Only Experts, Enterprise, and L2 agents can create accounts. So if you are L1, escalate the ticket. If you have the access, follow the steps below

2- Login and go to People's page

3- Click on the + sign

Start filling in the details:

1- First name = Brand Name
2- Last name = Device Reference number such as C01 or C03
3- Managed apple account will be brandname.F5.Cashier#. For example: Pizzahut.123456.C03
4- Domain = Foodics.com 

5- Contact Email = Client's email address

6- For Role = Staff

7- Save

8- Create sign-in -> Send Via Email -> Use PDF if email not received.