License Activation FAQ

LICENSES ARE AUTOMATICALLY CREATED AFTER CLOSED WON, REGARDLESS OF THE ORDER START DATE

Please review the updates below on when exactly the license is created:

 1. License Creation Freeze (Daily)

 04:30 PM — 03:00 AM

During this time window, no licenses will be created — neither manually nor via batch automation.

 2. New Automated Batch Schedule

To optimize system performance, licenses will now auto-generate at:

 03:00 AM

 09:00 AM

 01:00 PM

 04:30 PM

e.g if the opportunity closed won at 11 AM ->> It will be activated on the 1:00 PM batch

 3. Manual License Creation Access Removed

All manual creation permissions have been revoked for users who previously had access.

This ensures consistency and prevents system overloads.

 4. Urgent Cases — What To Do?

If a license fails to generate in the batch and the request is urgent, you may create an internal SF ticket. by the macro 

COE Support 2.0::Complaints::SF::RMS::License Activation Delay::KSA 

******visit this link to know how to raise

 The CRM team will assist only during working hours (09:00 AM – 04:30 PM).

 No manual license edits or creation — even by the CRM team — will be possible between 04:30 PM and 03:00 AM.

HOW TO CHECK WHEN THE CLOSED WON?

SF -> Account Level -> Opportunity Level -> Opportunity Field History -> Check the Data and Time of the New Value (Closed Won)